Vice President, Client Management - Modern Health

About Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures, and has raised more than $170 million in less than two years, making it the fastest entirely female-founded company in the U.S. to reach Unicorn status.

Modern Health is a fully remote workforce. US-based team members living outside the Pacific time zone are expected to work at least six hours between 8:00 AM and 5:00 PM Pacific time each workday.

Note: This position is not eligible to be performed in Hawaii.

The Role

As Vice President, Client Management, you will be a senior leader within the Client Management organization responsible for client satisfaction and retention across Modern Health’s enterprise accounts. You will directly manage a team of strategic, enterprise, and global client executives caring for our largest clients, while leading key initiatives such as value realization and storytelling across our entire client portfolio.

What You’ll Do

• Lead a team of 5–8 high-performing client managers and account directors supporting our largest client accounts.
• Develop executive relationships with strategic clients in an executive sponsor capacity.
• In partnership with the SVP of Client Management, co-lead the rollout of the Value Management client methodology across the organization.
• Serve as the Client Management representative across cross-functional teams (e.g., Marketing, Pricing) to influence strategy and outcomes.
• Build and manage relationships with global stakeholders, including Benefits Managers, HR Executives, and consultants.
• Partner with Sales by representing Client Management and our customer partnership model during prospective deals.
• Leverage financial acumen to lead with data and provide strategic recommendations for account positioning and revenue growth.
• Serve as the leader of the growing Global team, continuing to refine and evolve global account strategy.

Who You Are

Experience & Background

• 20–25+ years of high performance in client management, account management, or consulting roles, with progressive responsibility leading P&Ls and/or jumbo enterprise and global accounts.
• Healthcare or benefits consulting/administration experience strongly preferred.
• Proven success strategically and autonomously managing teams and driving results across matrixed organizations.
• Fluency in English required; additional languages are a plus.
• U.S. work authorization required without current or future employer sponsorship.

Client Engagement & Strategic Execution

• Track record of leading teams to achieve high retention, adoption, renewal, and expansion outcomes, including closing large, complex expansions.
• Skilled in operationalizing account strategies that maximize customer value, strengthen executive alignment, and drive sustainable revenue growth.
• Proactive in mitigating account risks, establishing escalation paths, and resolving complex issues cross-functionally.
• Experienced in leading high-stakes client negotiations, executive QBRs/ABRs, and coaching teams on objection handling.
• Strong understanding of health and benefits ecosystems to consult as a strategic thought partner.

Skills & Mindset

• Strong analytical skills, translating customer data from Salesforce, Gainsight, and Looker into actionable strategic plans.
• Adept at navigating ambiguity and building scalable operating models in fast-paced environments.
• Highly coachable, transparent, and dedicated to mentoring and developing team members.

Benefits

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance
• High Deductible Health Plan with HSA option, plus FSA
• Access to coaches and therapists through the Modern Health platform
• Generous time off and company-wide Collective Pause Days
• Equity program participation
• Parental leave policy, Carrot family forming benefit, and UrbanSitter family assistance
• 401(k) retirement plan and Origin financial planning benefit
• Annual wellness stipend
• Annual work-from-home stipend
• Monthly cell phone reimbursement
• Professional development stipend