Media Monitoring Specialist - Muck Rack

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes.

We're looking for a collaborative, detail-oriented Media Monitoring Specialist to join our Editorial Delivery team.

As a Media Monitoring Specialist, you'll help ensure clients receive accurate, timely, and high-quality media monitoring content by validating coverage, producing editorial summaries, and supporting media insight workflows. You'll collaborate closely with Customer Support, Sales, Editorial, and other cross-functional teams to deliver exceptional client outcomes.

What You'll Do

• Validate print, digital, and broadcast media content according to client briefs and editorial guidelines.
• Deliver high-quality media monitoring content accurately and on time.
• Write concise article- and story-level summaries and digests in English from English or other European languages using internal editorial tools.
• Build and maintain search queries and keyword strategies that align with client requirements while improving production efficiency.
• Partner with Customer Support, Sales, and other internal teams to set up and maintain client projects and workflows.
• Monitor service quality and proactively escalate risks or issues that could impact client delivery.
• Meet individual and team quality standards and performance goals.
• Produce reports, dashboards, and presentation materials using established templates while identifying opportunities to automate repetitive processes.
• Extract, analyze, and manipulate data using Excel and Power BI to produce reliable insights.
• Deliver client-facing media analysis with clear, compelling narratives and actionable recommendations.
• Contribute to analytical projects by developing expertise in media datasets and research methodologies.
• Maintain accurate client documentation and project information across internal collaboration tools.
• Stay current with industry trends in media monitoring, analytics, and data visualization, sharing knowledge with the broader team.

Requirements

• Experience working with media content, including content validation, editorial summaries, or media monitoring.
• Strong analytical and problem-solving skills.
• Excellent attention to detail with the ability to review and validate work for accuracy.
• Strong written and verbal communication skills.
• Fluency in written and spoken English plus at least one additional European language.
• Ability to manage multiple priorities while consistently meeting deadlines.
• Experience using Microsoft Office, particularly Excel and PowerPoint.
• Experience working with Google Search and online research tools.
• Ability to work collaboratively across multiple teams.

Nice to Have

• Experience building search strings, Boolean queries, or media monitoring searches.
• Experience creating reports, dashboards, or client presentations.
• Advanced Excel skills, including macros or automation.
• Experience using Power BI or similar business intelligence tools.
• Experience working with media analytics, editorial workflows, or customer reporting.
• Interest in media intelligence, journalism, communications, or data storytelling.
• Proactive mindset incorporating AI tools into day-to-day work to improve productivity.

Interview Overview

• 30-min interview with a member of our Talent Team
• 1-hour Zoom interview with the hiring manager
• Peer interviews with several team members
• 30-minute Bar Raiser

Travel Expectations

This role requires up to 10% travel for team collaboration, customer engagements, and company events, including attendance at our annual company offsite (typically held in Mexico).

Salary

The gross monthly salary for this role in Bulgaria is approximately €1,700 - €1,900 EUR.

Benefits & Perks

• Remote Setup: Permanent remote setup, home office stipend, phone and internet reimbursement, coworking membership.
• Health & Wellness: Comprehensive medical, dental, vision insurance, 24/7 virtual care, quarterly wellness stipend, Headspace subscription.
• Time Off: 4+ weeks of PTO, paid sick/mental health days, 13 paid holidays, up to 16 weeks of fully paid parental leave.
• Learning & Growth: Coursera and O’Reilly access, bi-annual reviews, leadership workshops, 2 extra L&D PTO days annually.
• Financial: 401(k) with employer match, equity opportunities.