Sr. Client Success Manager, Advertising - MyFitnessPal

At MyFitnessPal, we believe good health starts with what you eat. We provide tools, resources, and support to enable users to reach their health goals.

We help millions of people around the world lead healthier lives through intuitive and impactful nutrition and fitness tracking. As the world’s most popular health and wellness app, we combine cutting-edge technology with a mission-driven approach to empower users on their wellness journeys. Our freemium app, supported by ads, is a key part of our mission to make food tracking accessible to everyone. MyFitnessPal aims to enhance the user experience by incorporating premium ad formats that are not only engaging for users but also provide a significant revenue stream for the platform as our user base expands.

We are seeking a dynamic and results-driven Sr. Client Success Manager (CSM) to join our advertising team. In this key client-facing role, you will serve as the strategic partner and main point of contact for our advertising clients, ensuring they derive maximum value from our services and campaigns. You will be responsible for client retention, satisfaction, and account growth through exceptional relationship management and execution oversight.

What You'll Be Doing

• Client Relationship Management: Develop and maintain strong, long-term relationships with assigned clients. Act as the primary contact to understand their business objectives and align our advertising solutions accordingly.
• Campaign Oversight: Partner with internal creative, strategy, and media teams to ensure timely and accurate execution of campaigns. Monitor performance metrics and proactively address issues or optimize efforts.
• Onboarding & Training: Lead the onboarding process for new clients, setting expectations and providing training or support as needed to ensure smooth adoption of services.
• Strategic Account Growth: Identify upsell and cross-sell opportunities based on clients’ evolving needs. Collaborate with sales teams to pitch additional services that align with client goals.
• Performance Reporting & Analysis: Deliver regular campaign performance reports and insights. Translate data into strategic recommendations that support continued success and ROI for the client.
• Client Advocacy: Represent the voice of the client internally, ensuring their feedback is considered in product, service, and process development.
• Retention & Satisfaction: Drive high levels of client satisfaction and retention by consistently delivering value and addressing client concerns with urgency and empathy.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or a related field
• 6–8+ years of experience in client success, account management, or related roles within the advertising or marketing industry
• Strong understanding of digital advertising products, including programmatic, social, display, video, and native formats
• Exceptional interpersonal, presentation, and communication skills
• Ability to interpret campaign performance data and translate it into actionable strategies
• Proficiency in CRM and project management tools (e.g., Salesforce, Asana)
• Detail-oriented with the ability to manage multiple clients and campaigns simultaneously

Preferred Qualifications

• Experience working at an advertising agency or media company
• Knowledge of advertising platforms (e.g., Google Ads, Meta Ads, DSPs)
• Comfortable in fast-paced, deadline-driven environments
• Experience working with Fortune 500 clients or large-scale ad campaigns
• Familiarity with marketing performance metrics and attribution models

Values You'll Model

• Be Kind and Care: Build with empathy; assume positive intent; support teammates and members.
• Live Good Health: Champion healthy habits and balance in how we work and what we ship.
• Be Data-Inspired: Ground decisions in research and data; measure what matters.
• Champion Change: Lean into ambiguity; iterate, learn, and improve continuously.
• Leave It Better Than You Found It: Raise quality, clarify systems, and document as you go.
• Make It Happen: Bias to action; deliver impact with craft and accountability.

Compensation & Benefits

• OTE range for this role is $125,000 - $160,000 (Base + Bonus)
• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) retirement savings program with competitive employer match
• Flexible work environment with annual company-wide gatherings
• Responsible Time Off (flexible time-off policy)
• 2 paid volunteer days off per calendar year
• Paid maternity and paternity leave, plus comprehensive fertility assistance
• Monthly Wellness Allowance and dedicated mental health days
• Virtual learning and development library, plus mentorship program
• MyFitnessPal Premium access
• Peer reward and recognition program