People Operations Manager - NetBox Labs

About the Role

NetBox Labs is hiring a People Operations Manager to run the day-to-day operations behind a globally distributed team. We are 135 people across the US, UK, Canada, Australia, France, and Spain, and we are still growing. Every hire, change, and exit creates a contract, a benefits enrollment, a system record, and a compliance obligation under that country's rules. This role owns that work, primarily within Justworks and Deel.

Most of our headcount is in the US, where the transaction volume sits. Our international population is smaller and considerably more complex, with different filing requirements and employment rules in each country. International operations represent a meaningful share of this job.

You will also help consolidate into a single system of record, maintain accurate people data, stand up operational infrastructure behind our leveling and compensation framework, and automate manual cycles. You will work directly with the VP of People with ownership over execution and processes.

Who This Is For

This role is for someone who takes pride in the craft of operations. You are fast and precise inside an HR system, notice discrepancies across platforms, and identify root causes behind routine requests.

When an issue recurs, you implement a permanent fix rather than just flagging it. You can turn messy, loosely defined projects into structured plans. You already incorporate AI into your workflows to automate repetitive tasks and improve operational speed.

What You Will Own

Employee Lifecycle Operations

• Own new hire setup end-to-end in Justworks, including onboarding records, tax setup, benefits enrollment, and systems access
• Own exits end-to-end, including termination processing, final pay, benefits continuation, equity coordination with Finance, and access removal
• Process all employee changes (comp, title, level, manager, location, employment status) with thorough documentation
• Manage employment documentation, contracts, amendments, and letters across US and international entities
• Serve as first-line support for employee questions regarding pay, benefits, leave, time off, and policy
• Maintain and improve the people operations knowledge base and internal process documentation

International Employment & Compliance

• Own the people compliance calendar across all operating countries, including filings, registrations, statutory deadlines, and annual returns
• Run operational relationships with EOR partners, covering hires, changes, exits, invoicing, and issue resolution
• Track country-specific employment rules (statutory leave, notice periods, probation, termination) and coordinate with Legal as needed
• Support operational expansion into new countries in partnership with EOR and legal partners
• Serve as the operational point of contact for EMEA and APAC team members
• Keep employee records accurate, complete, and audit-ready across all entities

Benefits Administration

• Administer US and international benefits day-to-day, including enrollments, changes, terminations, invoicing, and vendor coordination
• Execute open enrollment from setup and communications through employee support and reconciliation
• Administer leaves of absence in coordination with PEO, EOR, and Legal

Systems & Data

• Own data integrity in our HR system of record, including audits, permissions, workflows, and integrations
• Execute consolidation onto a single global system of record in partnership with the VP of People
• Build and maintain recurring people reporting (headcount, attrition, org data) for Finance and leadership
• Maintain level, band, and job architecture data supporting the leveling and compensation framework
• Automate manual processes using available tooling and AI
• Use AI for drafting documentation, summarizing international policy differences, auditing records, and generating first-pass reports
• Share effective workflows, prompts, and templates across the People team

What You Bring

• 4+ years of experience in people operations, ideally in a high-growth software company under 500 people
• Direct, hands-on experience running people operations for a multi-country workforce (US and UK required; Canada, EU, or APAC a strong plus)
• Benefits administration experience, including operating a PEO or HRIS as the primary system of record (Justworks experience is a strong plus)
• Strong proficiency with spreadsheets and HR data
• Practical fluency using AI tools in daily operational workflows with tangible automation examples
• High accountability, follow-through, and attention to detail
• Sound judgment when handling sensitive and confidential information
• Clear, direct written and verbal communication

Nice to Have

• Total rewards exposure, such as compensation cycle administration or benefits renewal support
• Experience executing an HRIS migration or system consolidation
• Familiarity with Deel, Culture Amp, Carta, or Ashby
• Working knowledge of international employment mechanics, including EOR models and statutory entitlements

Our Stack

• Justworks (US PEO)
• Justworks International & Deel (International employment)
• Culture Amp (Performance management)
• Carta (Equity)
• Ashby (Recruiting)
• Notion & Slack