Product Manager, Operations - Neura Health

About Neura

Neura Health is a nationwide, doctor-led practice built to eliminate the barriers between patients and life-changing care. As the country's leading virtual neurology clinic, we provide an all-in-one longitudinal platform where cutting-edge technology meets specialized expertise to manage the entire spectrum of neurological diseases. While traditional brick-and-mortar clinics are at a breaking point, forcing patients to endure dangerous 4-6 month wait times, Neura is scaling the nation’s largest virtual practice to deliver immediate access to the 145 million Americans in need. Through strategic partnerships with leading health systems, pharmaceutical innovators, and large clinics, as well as a direct-to-patient model, we are fundamentally transforming the referral landscape and reducing average wait time from 276 days to 5 days.

Our tech-enabled model provides a comprehensive, end-to-end experience that goes far beyond a standard consultation. We offer patients seamless access to personalized care plans and expert care navigation, ensuring no one has to manage their journey alone. This mission is powered by our multidisciplinary specialized care teams, which include world-class physicians, nurse practitioners, physician associates, and dedicated care coaches. We leverage AI-powered workflow optimization and continuous monitoring for everything from chronic headaches and epilepsy to complex memory disorders. Backed by $22M in funding from world-class investors, we are not just improving neurology; we are revolutionizing it. We are looking for purpose-driven innovators to join us in making high-quality brain health a reality for everyone.

About the Role

This is a rare product role: you will own product operations for a company at a genuine inflection point. Neura is past the startup phase of figuring out if this works — we have real patients, real partners, real revenue, and a team that executes. What we don't yet have is the product infrastructure to scale it. That's where you come in.

As Product Operations Manager, you will be the first dedicated product hire at Neura — which means you will build the function from scratch. You will define what great product looks like here: how we scope, prioritize, document, build, ship, and measure. You will own the roadmap end-to-end, write every PRD, choose our tools, and manage engineering velocity with the rigor and transparency that a fast-moving clinical tech company needs.

Your product lens will be sharply focused on three outcomes: getting more patients to follow-up visits (moving our average from 2.7 to 4+), making providers faster and more efficient in their clinical workflows, and using AI to automate the redundant, manual tasks that currently slow everyone down. You will be shipping things that directly touch how patients experience neurological care — and that genuinely matters.

This role is not for someone who wants to manage a roadmap from a distance. It's for a hands-on builder who loves the craft of product — writing tight requirements, making fast build vs. buy calls, and shipping things that move the needle. If you have wanted to own a product end-to-end at a mission-driven company and you're energized by AI, healthtech, and the opportunity to build something durable — this role was written for you.

Responsibilities

• Own the full product roadmap: Maintain and prioritize a single, transparent product roadmap across all of Neura's product surfaces — patient-facing, provider-facing, partner-facing, and internal ops tools. Ruthlessly prioritize based on visit retention impact, provider efficiency, and business outcomes. Communicate the roadmap clearly to leadership, engineering, and the broader team.
• Write every PRD — and write them well: Author every product requirements document at Neura with clear problem statements, well-defined user stories, precise acceptance criteria, and explicit success metrics. Document decisions, edge cases, and tradeoffs to provide complete execution clarity.
• Build the product management system: Introduce the tools, processes, and cadences that give engineering clarity and velocity. Own the adoption of a project management system (Linear, Jira, or equivalent). Design the operating rhythm: backlog grooming, sprint reviews, and async updates.
• Drive build vs. buy decisions with rigor: Scope requirements, identify the best options (build, buy, or partner), talk to vendors, stress-test integrations, and make recommendations backed by clear rationale.
• Ship products that move visit retention and follow-up rates: Own the follow-up booking experience, in-app nudges, provider scheduling tools, care plan visibility, and other surfaces that influence retention and behavior.
• Improve provider workflow efficiency: Partner with providers to design solutions that make their clinical day faster and less administratively burdensome, including better note templates, smarter handoff flows, streamlined order management, and AI-assisted documentation.
• Train and empower Support Teams: Improve the product for internal teams, build training for newly shipped product updates, run knowledge checks, and host feedback sessions.
• Own Customer Satisfaction: Mine customer satisfaction data from NPS, CSAT, Google reviews, and other sources to transform feedback into actionable insights and enhancements.
• Lead AI and automation initiatives: Identify high-value automation opportunities across clinical documentation, referral routing, and patient communication to eliminate redundant manual work and improve patient outcomes.
• Partner with engineering and ops: Act as the connective tissue between business needs and engineering execution, giving engineers clarity, protecting their focus, and translating operational process challenges into technical solutions.

Requirements

• 4+ years of product management experience, with at least 2 years at a high-growth startup where you owned product and process end-to-end.
• A portfolio of clear, user-centered, and outcome-oriented PRDs that you are proud of.
• Demonstrated experience shipping features that measurably changed user behavior, especially around engagement, retention, or workflow efficiency.
• Hands-on experience setting up and managing modern PM tooling (Linear, Jira, Notion, or equivalent).
• Strong build vs. buy judgment with experience running vendor evaluations and integrations.
• Experience working in healthtech, clinical operations, or a similarly regulated, high-stakes domain is a strong plus.
• Ability to mine customer satisfaction data (NPS, CSAT, reviews) and convert it into roadmap priorities.
• Genuine enthusiasm for AI in product, with experience shipping AI-powered features/automations or deep knowledge of current AI capabilities.
• Excellent written communication skills across PRDs, strategy documents, and internal updates.
• Experience training or supervising front-line support teams, building launch training, and navigating CRM systems.
• Strong cross-functional collaboration skills, bias to action, and low ego.

What You Will Build in Year One

• A full in-house scheduling system to replace Acuity and remove calendar bottlenecks.
• AI-assisted clinical documentation to help providers close notes faster and at higher quality.
• An orders and referrals automation layer that eliminates manual handoff errors across the care team.
• A semantic data and analytics layer giving the team a clear view of key metrics.
• An onboarding flow revamp to improve enrolled-to-booked conversion from 40% toward 60%+.

Compensation & Benefits

• Base Salary: $130,000 - $150,000
• Equity: Stock options included
• Comprehensive benefits package