Customer Success Representative - Newton

Say hello to Newton! We're changing how Canadians trade crypto. Our goal is to make financial freedom something everyone can achieve by giving our customers the tools and knowledge they need to navigate the crypto world.

At Newton, you'll work with a remote team spread across Canada, but you'll never feel distant. Join a team that’s all about pushing boundaries and getting things done.

Our Values

• Customer First Mindset: Commitment to integrity and transparency to our users.
• Dynamic Collaboration: Uniting our strengths to overcome obstacles. Together we build success, adapt, and come back stronger.
• Continuous Improvement: We embrace creativity, encourage experimentation, and push the boundaries of what’s possible with new ideas, technologies, and solutions.

Role Overview

We are searching for a Customer Success Representative to provide exceptional support and assistance to our customers, ensuring they have a positive experience. Your focus will be on addressing customer inquiries, resolving issues, and building strong relationships.

Key Responsibilities

• Guide customers through signup, identity verification, and required screening checks.
• Adhere to a daily schedule of help desk support through live chat.
• Engage in genuine conversations with customers to identify and resolve issues.
• Maintain fast response times by managing assigned tickets with same-day ticket review.
• Advocate for customers by sharing feedback, bug reports, and insights with internal stakeholders to continuously improve Newton.

Qualifications

• Experience providing customer service in a contact centre, retail, or service environment.
• Ability to adapt to new processes and work accurately in a fast-paced environment.
• Tech-savvy with excellent typing skills.
• Strong reading, writing, and communication skills.
• Resourceful problem-solver capable of finding solutions without a clear path.
• Eager to learn about cryptocurrency and trading while delivering deep customer support.
• Committed to continuous growth and viewing challenges as learning opportunities.
• Available to work scheduled shifts on weekdays and weekends.

Accessibility & Inclusion

At Newton, we celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We are committed to providing reasonable accommodations throughout the application process.