Customer Success Engineer - GitLab

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

Overview of the Role

As a Customer Success Engineer, you will help customers realize measurable value from GitLab post-sale by providing technical product expertise and best practice guidance. You will be part of the customer success engineer team delivering GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This role operates under a pooled model rather than dedicated accounts. You will collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across key workflows including source code management, continuous integration and delivery (CI/CD), DevSecOps, and Agile Planning.

What You'll Do

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, offering product, solution, and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (e.g., SCM, CI/CD, DevSecOps, and Agile Planning).
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to business outcomes.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise supporting business objectives.
• Develop and deliver workshops, demos, and reusable enablement content alongside cross-functional partners.
• Build and maintain specialty competency in technologies aligned with GitLab's focus through training, certification, and working code examples.
• Contribute to customer-facing learning resources, including documentation, YouTube content, and enablement programs like the Digital Journey.

What You'll Bring

• Experience supporting one or more GitLab use cases (source code management, CI/CD, DevSecOps, or Agile Planning) and guiding customers with practical expertise.
• Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate technical features into customer outcomes.
• Technical background in software development or systems engineering, with comfort discussing architecture, workflows, and implementation tradeoffs.
• Strong communication skills to clearly articulate complex technical and organizational topics in writing and live settings.
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales setting.
• Excellent time management and prioritization skills to balance multiple customer engagements and requests in a pooled model.
• Continuous learning mindset with a commitment to maintaining technical competencies.

About the Team

We are a globally distributed customer success engineer (CSE) team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously, align through clear documentation and shared enablement assets, and iterate based on customer feedback.

Compensation & Benefits

• Base Salary Range: $93,600 — $158,400 USD (US-based)
• Benefits supporting health, finances, and well-being
• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan (ESPP)
• Growth and Development Fund
• Parental Leave