MIPS Professional Services Consultant - Nextech

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent through competitive pay, generous bonuses, great healthcare, and a comprehensive wellness program. We are an equal opportunity employer with a commitment to diversity.

Job Summary

The MIPS Consultant serves as a MIPS industry and software expert for Nextech clients and employees. This role involves providing virtual consultations, training, and services to both internal teams and external clients on how to effectively use Nextech's software products within specialty practices. Key responsibilities include issue investigation, creative problem solving, and training clients and internal staff.

Essential Functions

• Manage MIPS clients that have purchased consulting services on a recurring basis.
• Host remote consultations with Nextech clients and prospects on MIPS best practices.
• Serve as the internal Industry Expert for MIPS as it relates to our specialty’s served.
• Provide ongoing feedback to Product Management as the ‘Voice of the Customer’ for product enhancements/corrections.
• Collaborate with the Consulting team to develop and maintain Best Practices for MIPS usage.
• Identify, triage, and report bugs that are discovered and assist with workarounds.
• Maintain a high level of customer retention for consulting recurring services.
• Maintain 75% billable utilization.
• Participate in meetings as needed for product education, product guild, team, and best practices.
• Maintain Outlook work calendar with all client meetings and other business meetings.
• Submit timecards, weekly overviews, and other updates to department initiatives and KPIs as requested.
• Maintain and update projects in Salesforce.
• Create opportunities and other client-related events in Salesforce.
• Participate in national user conferences.
• Carry out additional responsibilities as assigned based on business need.

Minimum Requirements

• Bachelor’s degree.
• 3-5 years of experience in the Healthcare IT industry, MIPS.
• Assertive with a demonstrated ability to cultivate strong relationships and influence behavior.
• Excellent verbal and written communication skills.
• Excellent interpersonal and time management skills.
• Strong critical thinking and decision-making skills, negotiation skills, and conflict management skills.

Preferred Qualifications

• Knowledge of or applicable experience in one of Nextech’s main medical specialties.
• Knowledge of workflow of a Medical Clinic.
• Understanding of HIPAA and PHI.

Working Environment/Physical Demands

• This role is expected to have approximately 15% travel.
• Activities when not traveling require a significant amount of sitting at office and work desks and in front of a computer monitor.
• Activities when traveling require a significant amount of standing while training and supporting practices.
• Walking and standing relative to interaction with other personnel.