Agent PM - Replicant

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging, and other digital channels to resolve their customer support issues 24/7. We are leading the way in using Large Language Models (LLMs) to transform customer service.

We are expanding our Services team as our customer base grows. The Senior Engagement Manager / Agent PM is a key role responsible for the success of customer deployments. We seek a highly motivated and self-sufficient individual to provide project engagement advisor services for Replicant deployments, including building customer relationships, advising customers on best practices, and managing deployment projects.

What You’ll Do

• Work with Replicant teams and business partner resources to provide advice, guidance, and best practices for customer solutions.
• Collaborate with other Engagement Managers to staff projects with appropriate resources.
• Help create and enforce Replicant’s implementation methodologies.
• Lead and run projects with Replicant customers.
• Serve as the Professional Services account owner for customers with active implementation projects.

What You’ll Bring

• 2–4 years of customer-facing project management or business consulting experience.
• Demonstrated desire to work in a leveraged manner, working through others to deliver high-quality results.
• Technical fluency: comfortable discussing APIs, platform configuration, and AI/automation concepts without needing to write code.
• Strong communication and presentation skills — equally comfortable running a project kickoff or an executive business review.
• Ability to negotiate with customers on the benefit of Replicant and perform under pressure in a highly dynamic environment.
• Bachelor's degree in a technical field (or equivalent).
• Ability to travel up to 25%.

What We Offer

• In-Person Connection: Company-wide offsites and team gatherings.
• Tech & Learning Stipend: Funding for conferences, books, and courses.
• Remote by Design: Distributed team structure with calendar trust and flexibility.
• Health & Wellness: Comprehensive health benefits, flexible vacations, paid sabbatical after 5 years, and wellness stipends.
• Compensation & Equity: Competitive salary and equity ownership in a fast-growing AI company.

Our Values

• Blade Runners: We take ownership and pride in influencing the outcomes of our goals. We use the tools at our disposal, communicate openly, and proactively seek feedback.
• Bread Makers: We strive toward an egalitarian culture where no task is too big or too small, working together to achieve our mission.
• Självdistans (Self-Distance): The ability to critically reflect on oneself and relations objectively, remembering that we are not our work and humbly learning from blind spots.