Startup Program & Experience Lead - Notion

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature; each and every team of Notinos is working to set the standard for how humans work together in the AI era.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days.

About the Role

The Startup Program & Experience Lead owns the startup customer journey during the onboarding and trial experience, helping startups successfully adopt Notion, engage with the platform, and realize value early in their journey.

Working closely with the Head of Startups, this role combines program management, customer experience, lifecycle engagement, and operational execution to improve startup activation, engagement, conversion, and retention across the region.

This person partners cross-functionally with Marketing, Product, Customer Success, and Partnerships teams to create scalable startup programs, onboarding experiences, and engagement initiatives that support long-term business growth.

What You'll Achieve

• Improve startup activation, engagement, conversion, and retention across the regional startup funnel.
• Build and manage scalable onboarding and lifecycle programs for startup customers.
• Create startup-focused educational, onboarding, and engagement experiences that help customers realize value quickly.
• Identify friction points and improve the startup customer journey.
• Support the execution of startup initiatives, campaigns, events, and ecosystem programs across the region.
• Track and analyze program performance, customer engagement, and operational metrics to improve conversion and ARR over time.
• Help build the Startups 2.0 operational frameworks, creating an automated scorecard to identify top startups and provide a high-touch customer experience.

Skills You'll Need to Bring

• Experience in program management, customer experience, customer success, growth, operations, or startup-focused roles.
• Strong organizational and project management skills.
• Ability to manage multiple initiatives and priorities in fast-moving environments.
• Strong customer empathy and operational mindset.
• Comfortable working cross-functionally across Product, Marketing, Partnerships, and Customer Success teams.
• Data-oriented mindset with the ability to identify patterns, friction points, and improvement opportunities.
• Strong written and verbal communication skills.
• Curiosity and willingness to adopt AI tools to work smarter and deliver better results.

Nice to Haves

• Experience working with startups or startup ecosystems.
• Experience with onboarding, lifecycle, or customer engagement programs.
• Familiarity with product-led growth environments.
• Experience building scalable operational processes or customer programs.
• Passion for AI, productivity tools, and the future of work.