Senior Director, Capacity Planning, Workforce Operations & Analytics - Omada Health

Omada Health is on a mission to bend the curve of chronic disease. We are seeking a Senior Director, Capacity Planning, Workforce Operations & Analytics to lead all teams in this department as it scales into a world‑class, human‑led and AI‑enabled operations and analytics function.

This role supports Omada’s multi‑condition platform across Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Physical Therapy, Member Support, Member Navigation, and Supply Chain.

Your Impact

• Own the Operating Vision and Roadmap: Define and maintain a clear operating vision for the department as the "operational brain and data engine" for care teams. Translate company and care team strategies into a concrete 1–3 year departmental strategy covering capacity planning, workforce staffing operations, licensing and credential management, and care team analytics/AI enablement.
• Design and Run the Operating System: Own and evolve operating rhythms, standards, and visibility systems (e.g., forecasting cadences, scheduling, intraday management, business reviews, data marts, and dashboards). Create scalable rules for shrinkage, occupancy, and staffing allocation tied directly to cost of revenue and gross margin outcomes.
• Lead Multi‑Motion Capacity Planning and Staffing: Own models supporting Health Coaching, Cardiometabolic Specialists, Physical Activity Specialists, Behavioral Health, Member Support, and Member Navigation. Build out new capabilities including Physical Therapy state‑based capacity planning and staffing.
• Lead Licensing and Credential Management: Oversee system administration for third-party licensing and credentialing management systems. Partner with Clinical, Legal/Compliance, and People teams to build workflows, controls, and data integrations that reduce regulatory risk.
• Own the Analytics Roadmap: Lead care team analytics as an analytics "spoke," elevating existing analytics into an AI‑enabled function supporting operational excellence, experimentation, and strategic decision-making.
• Serve as a Trusted Advisor: Influence Long Range Plans, new care models, and enterprise transformation initiatives that depend on care team capacity and analytics.
• Drive Continuous Improvement: Lead large‑scale initiatives delivering measurable cost of revenue efficiency gains, reduced manual operating overhead, and improved forecasting accuracy through process redesign and AI‑enabled automation.

About You

• Approximately 15+ years of relevant and progressive leadership experience in healthcare operations, care delivery operations, workforce management, or analytics with a bachelor’s degree (or roughly 12+ with a master’s, 10+ with a PhD), including significant leadership at the Director level.
• Deep experience with capacity planning, workforce staffing operations, and care team analytics with proven case studies of measurable improvements in cost of revenue and gross margin.
• Experience leading AI‑enabled or highly automated operations or analytics functions in healthcare, digital health, or similarly regulated domains.
• Strong financial and analytical acumen, including cost‑of‑revenue analysis, capacity modeling, and ROI tracking.
• Demonstrated ability to influence across levels and lead significant organizational change in cross‑functional environments.

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants and Employee Stock Purchasing Plan (ESPP)
• Remote-first work culture
• Flexible Time Off and generous parental leave
• Health, dental, and vision insurance with above-market employer contributions
• 401(k) retirement savings plan
• Lifestyle Spending Account (LSA) and Mental Health Support Solutions