Part-Time Installer Support Specialist - OneEthos

Be part of the Technology Revolution!

At OneEthos, we are redefining what a purpose-driven fintech startup looks like. Founded and built by community bankers to put best-in-class digital solutions to work for technologically underserved community financial institutions, we help strengthen their digital channels and grow loans and deposits profitably and responsibly while generating positive social, environmental, and financial returns.

Our remote-first team proves every day that ethical solar financing, building best-in-class technology, and trailblazing impact banking solutions go hand in hand. We don't just support environmental and social causes—we're built on them.

Welcome to the Movement

You are joining a team of driven, mission-aligned individuals ready to make an impact. They share your passion for sustainability, your ability to thrive in a fast-paced environment—and want to be part of something bigger!

As a Part-Time Installer Support Specialist, you’ll assist by supporting loan applications throughout the application, documentation, funding, and servicing processes.

What You’ll Contribute in This Role

Loan Application & Funding Processing

• Review and validate documents submitted as part of the loan application and funding process, including contracts and other required project documentation.
• Assist with processing and tracking loan application and funding requests.
• Review documentation for completeness and identify missing or additional information needed.
• Maintain accurate project notes and documentation within internal systems.
• Escalate complex issues, discrepancies, or exceptions to the appropriate team member.

Installer Support & Project Coordination

• Respond to installer support requests and assist installers with questions regarding applications, project requirements, documentation, and funding.
• Follow up with installers regarding outstanding documents or project requirements.
• Support the team with administrative tasks associated with installer onboarding, project processing, funding, and ongoing account support.

Champion Our Mission, Protect What Matters

• Uphold OneEthos’ ethical solar principles and core values.
• Develop deep knowledge of OneEthos products and contribute to new product development.
• Embrace our mission and sustainability practices; embody a commitment to environmental, social, economic, and racial justice.
• Apply curiosity and interest in our core values and pursue education related to sustainability practices.
• Recognize the importance of protecting the organization and our customers.

What You’ll Leverage in This Role

Education and Experience

• 0-3 years of experience in the workforce; experience in a client-centric, high-volume role, ideally in a remote environment strongly preferred.

• Excellent communication and active listening abilities.

• Quick learner with a tech-savvy mindset.

• Ability to thrive in a fast-paced, startup environment.

• High attention to detail and independent judgment.

• Entrepreneurial Self-Starter: Take charge of your work product and deliver consistently great results.

• Organization & Efficiency Guru: Manage time effectively and stay focused under pressure.

• Master Communicator: Communicate with confidence, precision, and professionalism across in-person, phone, and chat mediums.

• Tech-Forward Thinking: Learn new tools quickly and leverage technology to create efficiencies.

• Team Player: Lift others up, share ideas, and bring positive energy to the team.

Work Environment & Requirements

• Remote role within the United States; Eastern Standard Hours.
• Occasional U.S. travel for company events.
• Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90 days of offer acceptance.
• Sustained standing and sitting, frequent communication, and use of PC, including typing and monitor attention.

Equal Opportunity Statement

At OneEthos, diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute under applicable law.