IT Support Engineer - Ontra

About Ontra

Ontra is the leader in AI-powered solutions for the private markets. Powered by industry-leading AI, data from over 2 million contracts, and a global network of legal professionals, Ontra automates critical private market workflows across the fund lifecycle. Ontra’s solutions transform unstructured data trapped in static documents into actionable intelligence, enabling firms to accelerate contracts, streamline compliance, and automate entity management. Trusted by more than 1,000 global GPs, investment banks, law firms, and advisors – including nine of the top ten PEI-ranked firms worldwide – Ontra helps firms focus on what’s important.

About the Role

Ontra is seeking an IT Support Engineer reporting to our Director, Security & IT Operations.

Note: For this job, we are currently only hiring candidates based in New York City. This role requires in-office presence 3 days per week at our brand-new New York office.

We're looking for someone excited to be the on-the-ground IT and office presence, keep conference rooms and everyday equipment running smoothly, and free up our fully remote IT Operations team to focus on company-wide systems and strategic initiatives. If you're a hands-on troubleshooter who thrives working independently on-site, communicates proactively, and brings a customer-service mindset to competing priorities, we'd love to get to know you.

What You'll Do

• Own On-site IT Support: Serve as the go-to, on-the-ground technical resource for Ontra's New York office, resolving hardware, software, and networking issues as they come up.
• Keep Conference Rooms Meeting-Ready: Run AV and conference room checks so every meeting and event starts on time without technical hiccups.
• Set New Hires Up For Success: Prepare desks, equipment, and accounts for incoming employees so they're ready to work from day one.
• Support Ticket Queue: Triage and resolve in-office and global tickets, supporting remote operations as needed.
• Keep the Office Running Smoothly: Coordinate with vendors and deliveries, track office inventory and supplies, and handle light facilities tasks to maintain a well-run workspace.
• Partner Closely With a Remote Team: Collaborate via Slack and ticketing with Ontra's fully remote IT Operations team, escalating and documenting clearly while operating independently on-site.

What You'll Bring

• Experience: 4+ years of hands-on IT or help desk support experience, including hardware and software troubleshooting and ticketing systems.
• AV and Desktop Support: Experience supporting conference room and AV technology alongside general desktop support, including peripherals, docking stations, and Wi-Fi.
• Hands-On Versatility: Comfortable handling light physical office tasks, including unpacking shipments, stocking supplies, and light furniture assembly. Requires the ability to regularly lift 25 - 50 pounds.
• Independence: Able to work independently on-site three days a week while collaborating closely with a fully remote team.
• Tooling: Experience with Freshservice, 1Password, Okta, Apple device management (MDM/JAMF or similar), Google Workspace, or Zoom/Neat conference systems is a plus.
• Startup Background: Prior experience at a fast-growing startup or tech company opening or scaling a new office is a plus.