Associate Business Systems Administrator - OpenSesame

About OpenSesame

OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change.

About the Team

At OpenSesame, the Information Systems team empowers employees with the tools and systems to deliver exceptional customer service. We maintain Salesforce and key business platforms, streamline operations through automation, and enhance the employee experience through cross-functional collaboration.

About the Role

We’re seeking a motivated and detail-oriented Associate Business Systems Administrator to support our Salesforce platform and other core business systems. This is a great opportunity for someone eager to grow their technical skills, collaborate cross-functionally, and build a career within the Salesforce ecosystem.

As a key member of the Information Systems team, you’ll contribute to system administration, user support, process automation, and data management—helping ensure our systems run efficiently and our users are set up for success.

Performance Objectives

Within 30 Days

• Gain a general understanding of OpenSesame’s Salesforce environment and business systems.
• Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments.
• Complete routine administration tasks within 2 business days and process at least 5 minor system modifications.

Within 60 Days

• Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions.
• Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines.
• Document and update system changes within 48 hours to ensure alignment with business processes.

Within 90 Days

• Develop a standardized set of training materials and best practice guidelines for end users.
• Conduct at least one training session to improve adoption and efficiency.
• Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days.
• Participate in at least one significant process improvement that enhances system efficiency.

Within 120 Days

• Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices.
• Work toward Salesforce Administrator certification, demonstrating a commitment to professional development.

Tech Stack

• Salesforce
• CPQ
• Jira/Confluence
• Ringlead
• Make
• Gong
• Celigo