Service Delivery Automation Analyst - Oyster

About Oyster

Oyster set out to close the global hiring gap by building an employment platform that lets companies hire, pay, and care for brilliant people anywhere. Distributed across 60+ countries since 2020, Oyster is a certified B Corp and a leader across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance.

The Role

All Oyster positions are fully remote. To support our team, this role requires you to be currently based within the EMEA region.

Behind every successful payroll cycle are hundreds of details: benefits, expenses, time off, timesheets, salary changes, and country-specific requirements. Some arrive via payroll platforms and service systems, while others are buried in emails, contracts, and receipts.

Your job is to turn that complexity into reliable, automated workflows. You will take ownership of defined automation projects from discovery and solution design through to launch, monitoring, and ongoing optimization.

What You'll Be Working On

• Map payroll processes: Map workflows end-to-end, identifying data flows, calculations, reconciliation needs, deadlines, country-specific rules, and exceptions.
• Identify automation opportunities: Assess manual tasks and recurring issues using data on impact, frequency, risk, and cross-country applicability.
• Improve processes: Eliminate unnecessary steps and prevent missing data and errors before they reach payroll.
• Translate requirements into logic: Collaborate with payroll specialists to convert complex rules into documented, version-controlled logic.
• Apply practical AI: Use LLMs to interpret unstructured requests and extract data from documents, implementing robust verification checks.
• Build production automations: Build and maintain workflows using n8n, Alteryx, and LLM-based tools integrated with databases, APIs, and payroll systems.
• Design reliable systems: Incorporate error handling, audit trails, alert systems, exception queues, and approval mechanisms.
• Test thoroughly: Create prototypes and test against edge cases, parallel runs, and real payroll scenarios prior to live deployment.
• Collaborate with cross-functional teams: Partner with Product, Engineering, and Data to share operational insights for broader platform improvements.
• Ensure security & privacy: Adhere to strict security, privacy, and responsible AI practices when managing sensitive personal and payroll data.

Requirements

• 3+ years of experience in operations automation, process improvement, business analysis, payroll operations, internal tooling, or a related field.
• Hands-on automation building: Proven track record building and supporting production workflows with tools like n8n, Alteryx, Make, Zapier, or Power Automate.
• Practical LLM application: Experience utilizing LLMs for unstructured document extraction and text processing.
• System integration: Comfort working with APIs, webhooks, and complex system integrations.
• Data analysis: Proficiency in SQL and combining/validating multi-source datasets.
• Process structuring: Ability to translate ambiguous requirements and messy inputs into structured rules.
• Ownership mindset: Demonstrated ability to manage workflows through discovery, implementation, launch, and maintenance.

Helpful Additions

• Background in multi-country payroll, Employer of Record (EOR), finance ops, or HR operations.
• Familiarity with gross-to-net calculations, statutory deductions, tax rules, and financial reconciliations.
• Experience with Zendesk automations, prompt engineering/RAG architectures, or scripting in Python/JavaScript.

Benefits

• Work from anywhere: Fully remote global setup.
• Paid time off: 40 days off per year (including holidays and vacation).
• Mental health support: Access to Plumm well-being platform.
• Wellbeing allowance: Monthly wellness funds via ThanksBen.
• Flexible parental leave: At least 3 months of paid leave with job protection.
• Home office setup: Stipend for laptop and workspace equipment.