MySQL Database Support Engineer (AMERICAS) - Percona

Percona Support is a global, elite team of engineers who love getting to the bottom of weird and interesting database behavior. We understand our customers' business needs and the nuances of their technical environments, allowing us to help them see the big picture and improve their overall database infrastructures.

What you'll be doing

• Collaborate with well-known database experts in the industry.
• Help customers' DBA teams by gathering data, investigating issues, and providing detailed analysis via email, instant message, or voice.
• Perform screen-sharing sessions for more serious and production-impacting issues to quickly resolve them.
• Author new blog posts for the open-source community, answer forum questions, create knowledge base articles, and host webinars.

What You Have Done

• Good hands-on knowledge of both MySQL and InnoDB
• Skilled with the MySQL ecosystem of tools and technologies
• Knowledgeable about performance tuning, query optimization, & index tuning
• Know-how of backup solutions (Xtrabackup, mydumper, etc.) and Point-in-Time-Recovery
• Experience with high-availability solutions (replication, routers, proxies, etc.)
• Exposure and practice with zero-downtime procedures
• Good understanding of monitoring requirements
• Demonstrable experience in administering Linux-based systems
• Ability to troubleshoot methodically and think outside the box to resolve complex issues
• Self-taught and enthused to grow skill sets with new technologies
• Availability to travel for occasional team meetings, conferences, or customer visits
• Experience working with customers in English
• Very desirable: related Kubernetes knowledge

What Would Make You Stand Out

• Experience working in SLA-bound operations
• Open Source Community contributions
• Galera / XtraDB Cluster / ProxySQL / Orchestrator experience
• Cloud Services such as AWS, RDS, Azure, and GCP
• Percona Monitoring & Management (PMM) and other monitoring tools
• Configuration management solutions (Ansible, Puppet, Chef)
• Percona Toolkit suite
• MySQL DBA professional certifications
• MongoDB, PostgreSQL, MyRocks
• Kubernetes / OpenShift / Docker
• Advanced Linux troubleshooting tools (gdb, perf, strace, bpftrace, tcpdump, etc.)