Customer Success Manager - PerformYard

Ready to join a fast-growing, category-leading SaaS company? Do you want to build a career in customer success while supporting customers and getting involved in technology? PerformYard is looking for a Customer Success Manager (CSM) to join our 100% remote team.

PerformYard has developed a simple and effective product that drives our customers' employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes.

What You'll Do

• Create long-lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue.
• Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term.
• Respond to phone calls and emails to support adoption, usage, and expansion within the customer base.
• Meet or exceed aggressive responsiveness and quality goals.
• Be the voice and advocate of our customer—work with leadership and product teams to identify process improvements or product requirements, test new product ideations, and improve satisfaction.
• Utilize Salesforce and additional internal tools in order to create the best possible business and service-level outcomes for our customers.
• Proactively influence team culture by actively participating in team and company activities and opportunities for feedback.

What You'll Bring

• Bachelor's Degree.
• Minimum of 2+ years of Customer Success, Account Management, Account Support, or related experience, preferably in software.
• Detailed and action-oriented, with the ability to manage multiple requests, respond quickly and with high quality, and problem-solve on the fly.
• Enthusiastic and proactive self-starter with strong communication skills.
• Empathy for the customer experience and a desire to make customers successful.
• Understanding or previous use of CRM, Customer Success, or Help software tools.
• Excited to operate in a fast-paced start-up environment.

Bonus Points

• A desire to do and achieve brilliant things!
• Authentically curious with a love for learning and self-improvement.
• Integrity is fundamentally important to you.
• A drive to make a real difference.
• Naturally entrepreneurial and street-smart.