Technical Program Manager - Phaidra

About Phaidra

Phaidra is building the future of industrial automation. We create AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time using reinforcement learning algorithms.

Phaidra is based in the USA, but we are 100% remote with no physical office. Our team is currently located throughout the USA, Canada, UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.

Who You Are

• You’re an independent worker, skilled in organization, planning, and project management.
• You have technical knowledge of industrial controls, building automation systems, and/or air or water cooled chiller plants.
• You have the drive to learn about different industries and technologies, and a passion to help customers operate their plant more efficiently and effectively with Phaidra’s AI supervisory control system.
• You can take ownership of your assigned customers and delight them!
• You can guide internal and external teams as you coordinate the configuration and installation of the customers industrial plant AI Agents, and provide professional support while you grow customer relationships for future expansion and advocacy.
• You thrive in a process-driven environment, yet possess the flexibility to adapt and tailor those processes to each customer's unique needs.
• You enjoy collaborating with cross-functional teams to tackle complex projects, leveraging your expertise to drive successful outcomes.

Note: This role is posted at multiple levels (mid-level and senior). Final leveling, title, and compensation will be determined based on experience, skills, and qualifications during the interview process.

Responsibilities

• Own end-to-end delivery of complex, large-scale customer programs, including multi-site, multi-product, and highly customized deployments.
• Lead program strategy and planning by defining timelines, milestones, resource allocation, and risk mitigation plans across concurrent initiatives.
• Serve as the primary customer-facing program leader and trusted advisor, guiding customers through technical and operational challenges.
• Work closely with engineering and product teams to ensure customer solutions are configured correctly and delivered on time.
• Manage high-complexity engagements independently, navigating ambiguity and prioritizing competing demands.
• Lead executive-level communication, presenting complex technical concepts and program updates clearly.
• Proactively identify program risks, inefficiencies, or gaps in delivery workflows to improve operations.
• Establish and continuously improve program management best practices, documentation standards, and delivery frameworks.
• Mentor other TPMs on project execution and technical domain nuances.

Key Qualifications

• 5+ years of technical program or project management experience with demonstrated ownership of complex, cross-functional initiatives.
• Proven ability to independently lead large-scale, technically complex customer programs with high ambiguity.
• Strong experience working with enterprise customers and distributed, cross-functional teams.
• Exceptional ability to communicate complex technical concepts clearly to technical and non-technical audiences.
• Demonstrated expertise in at least two of the following domains: Data centers, Industrial controls and automation systems, HVAC and mission-critical cooling systems, or AI/ML applications in industrial environments.
• Alignment with Phaidra's values: Agency, Velocity, Craft, & Truth.

Benefits & Perks

• 100% remote company
• Competitive compensation & meaningful equity
• Medical, dental, and vision insurance
• Unlimited paid time off with a required minimum of 20 days per year
• Paid parental leave
• Flexible stipends to support your workspace, well-being, and continued professional development
• Company MacBook