Senior Product Manager - Presence

About Presence

Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need.

At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on "cameras on" engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. Frequency varies by role and responsibilities, but may include department offsites, team gatherings, and school or industry events (up to 10% travel for this role).

About the Role

We're looking for a Senior Product Manager to join our team. Reporting to the VP of Product and working closely with Product Design, Clinical Relations, Marketing, and Engineering, you'll own the platform experiences that let clinicians deliver and document special education services every day, supporting our mission to deliver teletherapy solutions for children with diverse needs.

Roughly two-thirds of the current roadmap is net-new, AI-native capability, including an AI Copilot spanning report writing, documentation, session planning, and IEP writing. You'll shape what that capability becomes, partnering with designers, engineers, clinicians, and business stakeholders to reimagine how high-quality teletherapy gets delivered and documented.

Working Hours

To stay connected, all employees commit to being available on-camera during our Core Working Hours (Monday - Friday, 12:00 PM - 5:00 PM ET) with standard business hours of 9:00 AM - 6:00 PM in your local time zone.

Responsibilities

• Own product definition, solution design, user research, testing, and implementation of Platform Therapy Delivery experiences, an extensive resource Library, state and school district mandated Documentation & Report Writing, along with IEP Goals and Metrics tracking utilized by Clinicians across our SaaS and Service businesses.
• Translate prioritized problems into AI-native product solutions, partnering with the product team and subject matter experts to pressure-test desirability, feasibility, and viability before committing engineering resources.
• Lead continuous discovery with Clinicians and school-side stakeholders, guiding a user-centered and data-informed point of view where the platform needs to adapt.
• Build and validate prototypes with AI-assisted tools (Figma, Claude, or similar) as your default mode of testing ideas, adhering to FERPA, HIPAA, SOC2 Type2, and WCAG AA standards alongside responsible-use of AI features within your domain.
• Navigate a SaaS-plus-service model, recognizing where Clinicians are manually bridging platform gaps and building to close them systematically.
• Define, track, and communicate product success metrics, including indirect time reduction, clinician adoption & usage of platform features, and therapy sessions completed.
• Lead an interdisciplinary pod of designers, engineers, and clinical subject matter experts, operating as a trusted partner to the Business Owner and thought partner to the VP of Product and other PMs.
• Collaborate with business, marketing, product analytics, legal, sales, customer support, clinical, and operations team members on product release and go-to-market plans.
• Advocate relentlessly for the Clinician’s E2E experience, making Presence the preferred platform for every stakeholder in the special education service delivery chain.

Qualifications

• Experience: 8+ years of product management experience, with a track record of owning outcomes at the Senior PM level. Prior experience working in K-12/Special Education EdTech or HealthTech preferred.
• Discovery & Research: Shapes discovery standards and uncovers needs providers cannot articulate across a complex, multi-user ecosystem.
• Solution Design & Product Definition: Translates business problems into rigorous product definitions, partnering with SMEs and the product team to establish scope and design.
• Execution & Delivery: Leads major cross-functional initiatives and ships complex, multi-stakeholder releases with direct accountability for impact.
• User & Ecosystem Fluency: Deep fluency across the clinical lifecycle; designs for external users and internal operators simultaneously within a SaaS + service model.
• Commercial Acumen: Fluent in commercial metrics (EBITDA, NRR, Gross Margins, Opex); identifies opportunities to drive key business outcomes.
• Collaboration & Influence: Strong organizational thought partner who mentors others and shapes cross-functional ways of working.
• AI Fluency & Tooling: Proficient with AI prototyping tools, build-first by default; defines AI strategy and responsible-use standards.
• Education: A bachelor's degree or equivalent experience is expected. An MBA is a plus but not required.
• Work Authorization: Must be authorized to work in the United States without current or future visa sponsorship requirements.

Compensation & Benefits

• Base Salary: $130,000 - $160,000 (all other US locations) | $150,000 - $170,000 (NYC & San Francisco Bay Area)
• Comprehensive medical (with High Deductible Plan and HSA contribution), dental, and vision coverage
• Flexible paid time off for salaried team members plus 11 observed company holidays
• 401(k) savings plan with a discretionary company match
• $500 home office stipend
• Company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton, and One Medical
• Paid parental and caregiving leave
• Professional development scholarship program
• Volunteer time off and donation matching