Client Services Coordinator - Cancer

About Private Health Management

Private Health Management (PHM) guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts work alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes. Everyone deserves great care. We make sure they get it.

About the Role

Join us at PHM as a Client Services Coordinator (CSC) and bring your healthcare expertise to the forefront. You'll play a vital role in assisting clients dealing with a variety of diagnoses, providing essential support and navigating complex healthcare systems. Your problem-solving skills and dedication to customer service will directly impact the lives of our clients, ensuring they receive the best care and outcomes possible. Working closely with clinicians and researchers, you'll be part of a dynamic team environment that combines innovation with compassionate care. This role offers a meaningful opportunity to make a difference in healthcare, where your contributions are valued every day.

How You’ll Spend Your Days

• Client Support: Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
• Care Collaboration: Collaborate closely with clinicians and researchers as a vital member of the client's care team, leveraging PHM's resources to deliver optimal care solutions.
• Onboarding: Kick off client engagements. From welcome email to a seamless registration completion, you’ll set the tone for each engagement.
• Coordination: Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.
• Meeting Management: Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
• Clinical Trials: Partner with researchers to assess clinical trial eligibility and enrollment processes.

What You Bring to the Table

• Experience: 1+ year of professional care coordination experience in a complex environment. Cancer experience is highly desired.
• Customer Service: Concierge-level customer service skills. You combine an unflappable professional presence with exceptional written and verbal communication skills.
• Integrity: The highest standards of ethics and personal integrity with a demonstrated capacity for discretion and for handling confidential information with care.
• Versatility: High versatility. You thrive in a multitasking, ever-evolving, fast-paced role.
• Mindset: A positive, energetic, client-focused, can-do orientation, always bringing innovative ideas, new perspectives, and a wealth of enthusiasm.
• Tech Savvy: Highly technologically adept.
• Education: College graduate strongly preferred (BA or BS).

Compensation & Benefits

• Base Salary: $60,000 - $65,000 USD
• Benefits: Health, dental, and vision benefits, 401(k) with match, paid time off (PTO), and other benefits.

Location & Work Environment

This is a remote role requiring that you live and perform all work in the United States. PHM is a remote company with employees across the US.