Jr. Customer Success Manager - Process Street

Who we are

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.

Our mission: To make recurring work fun, fast, and faultless for teams everywhere.

The Opportunity

This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.

Customer Success sits at the heart of Process Street because our customers tell us where to go. You'll be one of the people closest to them, helping them get real value from the product and grow with us over time.

What You’ll Do

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build.
• Track metrics like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers and yourself work smarter.

About You

• Customer Experience: You’ve worked directly with customers or clients before and loved it.
• Scrappy & Resourceful: You come from a startup, entrepreneurial, or build-it-yourself environment and are comfortable with ambiguity.
• Self-Starter: Driven by goals, not tasks; you set your sights on an outcome and keep going.
• Strategic Thinker: You spot new opportunities and think outside-of-the-box.
• Relationship Builder: Genuinely excited to talk to people and help them work better.
• AI & Tech Curious: You already use AI and automation to get things done and love to tinker.
• Communication: Excellent written and verbal communication skills for a 100% distributed team.

Where and when you’ll work

This is a fully remote role open to candidates based outside of the United States. Because you’ll be supporting US-based customers, you’ll work US business hours - primarily Pacific Time (PT) - with the flexibility to support customers across PT, MT, and CT.

Our Benefits

• Unlimited PTO policy (most take 3-4 weeks, plus major holidays and a company-wide week off in December)
• Regular social time, coffee chats, and games to build connections
• Generous health insurance for US employees and their families
• Equity for all full-time roles