Customer Success Manager - PropelAuth

About Us

Propel builds technology that strengthens the social safety net in America. We envision a future where every American has the tools and resources they need to thrive. Over 5 million Americans trust Propel today to manage SNAP benefits, protect against EBT theft, and access critical resources.

The Role

We’re looking for a results-oriented Customer Success Manager to join our advertising business unit, helping companies in a variety of sectors effectively market to low-income consumers via the Propel app. You’ll report directly to the Director of Customer Success.

You’ll manage a portfolio of accounts, developing strong customer relationships and driving growth toward a revenue target. Our partners advertise mission-aligned products and services that help our users make it through the month.

Responsibilities

• Owning a portfolio of accounts generating $8-$20 million in annual revenue, with strong growth potential.
• Implementing and optimizing marketing campaigns for your accounts, delivering great results that meet your customers’ goals.
• Growing your portfolio by identifying opportunities to sell new placements and campaigns and increase budgets or pricing.
• Helping us build more scalable and efficient Customer Success tools by partnering with your product and tech counterparts.
• Serving as a strategic partner and subject matter expert for customers, proactively offering recommendations and guidance.
• Owning the commercial strategy for your vertical, building out a GTM strategy and ensuring we have the materials and story needed to sell.
• Proactively sharing learnings with teammates to improve our collective understanding of industry trends and best practices.

Requirements

• 8+ years of enterprise customer success or account management experience.
• Experience with digital marketing at either a publisher, agency, or advertiser.
• Exceptional written and oral presentation and communication skills.
• Strong problem-solving and project management abilities.
• Demonstrated ability to juggle competing priorities and navigate ambiguity.
• Strong attention to detail and comfort navigating technical systems.
• Excellent relationship-building skills with a demonstrated ability to quickly build trust.
• Passion for building a business with a strong social mission.
• Willingness to travel to conduct strategic planning sessions with key accounts at least once per quarter.

Benefits & Perks

• Meaningful work and a strong shared sense of mission.
• Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn.
• All-company retreats and team on-sites roughly twice per year.
• 20 Days of PTO.
• 4% 401K match.
• $10k lifetime fertility expense reimbursement via Carrot Fertility.
• Excellent Medical, Dental, and Vision insurance options.
• Free access to Ginger mental health, Gympass, Headspace, One Medical, Rightway, Sofi, and Spring Health.
• Equity and performance-based bonus.