Project Manager - RainFocus

About RainFocus

RainFocus is one of the most innovative software companies, serving Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events worldwide. Our industry-disrupting software platform uses groundbreaking business intelligence to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market.

About the Role

Strong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority, and responsibility of owning and driving project execution and value creation for our clients.

The Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals, and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.

Note: This remote role can be located anywhere in the United States. Total travel could be up to 20% (average 5-7 days in a row) to be onsite at client events, which may include weekends, as well as post-conference or other client-driven meetings.

How You Will Contribute

Planning

• Align with clients on key project milestones
• Build and maintain project plans
• Identify and manage dependencies, risks, and priorities
• Coordinate multiple work streams to remove obstacles
• Participate in pre-sales planning as a member of client account teams
• Identify and engage appropriate resources across client and RainFocus teams

Communications

• Document project activities and status
• Communicate formal weekly status to client and RainFocus stakeholders, including event steering teams and executive-level committees
• Co-facilitate workshops with clients and solution consultants/architects to define configuration requirements and capture action plans
• Solicit feedback from clients and team members to drive prioritization
• Coordinate post-event reviews between client and RainFocus account team
• Surface decision points and escalations to stakeholders to remove obstacles

Change Management

• Provide change management support for first-year event clients
• Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology
• Identify impacts to necessary roles or responsibilities within client teams and escalate resource constraints where needed

Project Controls

• Manage expectations, scope, and priorities of implementation
• Ensure that all project artifacts are captured and maintained
• Monitor and manage project financial performance against targets
• Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans

Qualifications

• 4+ years of project management experience including skills in software implementation, schedule, cost, and risk management
• Ability to utilize various project management tools to coordinate and manage complex projects
• Strong written and verbal communication skills
• Excellent interpersonal, organizational, analytical, and follow-up skills
• Working knowledge of Google and Microsoft Office suites and familiarity with Smartsheet
• Highly self-motivated, autonomous self-starter with excellent follow-through and a sense of ownership
• Strong technology acumen and a passion for researching new solutions to enhance event experiences and operations
• Experience working in a consulting environment or client-facing role
• Experience designing large-scale complex solutions without losing sight of the details
• Highly detail-oriented with a proven ability to document systems and processes

Preferred Qualifications

• Event industry experience
• PMP certification
• Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges
• Ability to take initiative and organize ambiguous ideas into concrete deliverables
• Challenger mentality with the ability to drive client discussions and prioritize competing deadlines
• Determined, strong, and organized team player