Product Operations Manager - Remofirst

RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s innovative companies, including Fortune 500 businesses and leading startups.

We are a small but strong team of 200+ people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships.

We’re hiring a Product Operations Manager to drive clarity, speed, and excellence across our product organization. You’ll act as the connective tissue between Product, Engineering, and cross-functional teams (Sales, Customer Success, Finance, Compliance, Legal).

Your mission is to create leverage for the product team—through structured processes, actionable data, and proactive communication. You’ll ensure the right systems, insights, and documentation are in place to help the product scale efficiently and autonomously.

Key Responsibilities

Data & Insights

• Build and maintain dashboards (e.g., Quicksight, SQL, Excel) to help PMs and leadership make evidence-based decisions.
• Define key product health metrics (adoption, retention, support load) and drive consistent reporting.
• Partner with engineering and data teams to improve data accessibility and trust.

Cross-Functional Alignment

• Translate between product, engineering, and go-to-market teams to ensure smooth collaboration.
• Drive alignment with Support, Compliance, Legal, and Finance.

Launch Readiness & Coordination

• Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales.
• Build and run launch checklists, retrospectives, and release health reviews.
• Manage change communication and ensure downstream teams have what they need to deliver.

Process Design & Continuous Improvement

• Identify inefficiencies and standardize product team workflows (planning, documentation, reviews).
• Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles.

Requirements

• 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment.
• Strong data skills (SQL or equivalent proficiency).
• Excellent communication skills; proven ability to work cross-functionally and influence without authority.
• Strong system-thinking mindset—you thrive on solving organizational friction through process and tools.
• Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end.
• Prior experience supporting a global or multi-country product launch environment.
• Experience aligning operations across Product, Customer Success, and Finance.
• Proficiency in English is a must.
• Exceptional organizational skills with a bias to action and problem-solving abilities.

Benefits

• Startup environment: Join an early-stage startup with a voice that influences growth and the opportunity to build a tech unicorn.
• Growth opportunity: Work in an AI-forward company driving innovation through artificial intelligence.
• Direct impact: Positioned at the center of how we grow revenue, support customers, and differentiate in the market.
• Autonomy and Accountability: High autonomy with minimal bureaucracy and no lengthy approval processes.
• Leadership visibility: Report directly into the Senior Global Product Operations Manager on strategic, business-critical projects.
• Compensation and culture: Competitive compensation, 100% remote work, and a collaborative, diverse global team.