Billing Support Specialist - Rula

About Rula

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential.

Rula is a remote-first company. We currently hire in most U.S. states, with the exception of Hawaii.

About the Role

We are seeking an experienced accounts receivable collector to manage assigned payers on the Revenue Cycle Management team. As a Billing Support Specialist, you will tackle complex billing challenges and drive operational excellence. In this individual contributor role, you will leverage your expertise to investigate claim denials, navigate evolving payer requirements, and ensure complex claims are prioritized and resolved accurately.

You will partner with cross-functional teams to investigate operational and denial trends, identifying key opportunities to optimize workflows and claim outcomes. You’ll act as the pod’s go-to expert for payer workflows, claim resolutions, and operational standards, and help guide new-hire onboarding, resolve team questions, and elevate performance by embedding best practices across the pod.

Required Qualifications

• 2+ years experience in a healthcare billing, insurance, patient relations, or medical claims role
• Comprehensive understanding of insurance policies, claim processing, appeals, and recoupment procedures
• Thorough knowledge of Denial Language and Carrier CARC Codes
• Expert understanding of The Life Cycle of a Claim
• A noted ability to apply critical thinking to evaluate complex cases, identify solutions, and make informed decisions
• Intermediate proficiency with Google Sheets/Excel, with the skills to format data, create basic charts, and create pivot tables independently

Preferred Qualifications

• Previous experience billing and collecting in mental/behavioral health space
• Working knowledge of medical coding, including the ability to identify coding-related denials, recognize billing discrepancies and support claim resolution (CPC certification a plus)
• Proficiency with electronic health record (EHR) systems, billing software, and platforms such as AdvancedMD, eClinicalWorks, athenahealth, etc.
• Ability to multitask, prioritize workloads, maintain a high attention to detail, and meet tight deadlines in a fast-paced environment
• 2+ years of experience interacting with offshore vendors, either/or as a partner, or leading directly

Benefits & Perks

• 100% Remote Environment: Flexible hours to support work-life balance (must be based in the US, excluding Hawaii)
• Comprehensive Health Benefits: Medical, dental, vision, life, disability, and FSA/HSA
• Retirement: 401(k) plan access
• Time Off: Generous time-off policies, including 2 company-wide shutdown weeks each year
• Parental Leave: Paid parental leave for all parents (birthing, non-birthing, adopting, fostering)
• Mental & Physical Health: Employee Assistance Program (EAP)
• Team Building: Quarterly department stipend for team-building activities or gatherings
• Stipends: New hire home office stipend, $50/month internet/cell phone stipend, and $50/month wellness stipend
• Community: Active Employee Resource Groups (ERGs)