Provider Success Associate - Rula

About the Role

As a Provider Success Associate at Rula, you’ll serve as a trusted partner to providers, building meaningful relationships and helping them get the most out of their partnership with Rula. You’ll manage your own portfolio, using consultative problem-solving, relationship management, and data to understand provider goals, remove barriers, and identify opportunities to grow their practice.

You’ll combine relationship management, consultative problem-solving, and data to drive provider engagement, retention, and growth while collaborating across teams to continuously improve the provider experience. It’s a role where you can see the impact of your work firsthand—helping providers build thriving practices, delivering measurable outcomes, and advancing Rula’s mission to make mental healthcare work for everyone.

Required Qualifications

• Equivalent of 2+ years of experience in Customer Success, Account Management, Sales, or similar fields.
• Experience working in an external customer-facing role where effective and succinct communication (written and verbal) is crucial.
• Experience working in a cross-functional professional environment with both internal and external stakeholders.
• Experience maintaining an individual book of business independently, requiring strong organization skills for success.
• Experience understanding, interpreting, communicating, and impacting key metrics.

Preferred Qualifications

• CRM Experience (preferably Salesforce).
• Experience working in a high-growth start-up environment.
• Experience working in healthcare.

Benefits & Perks

• 100% Remote Work Environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in the United States, currently not hiring in Hawaii).
• Comprehensive Health Benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) Plan Access: Start saving for your future.
• Generous Time-Off Policies: Including 2 company-wide shutdown weeks each year for self-care.
• Paid Parental Leave: Available for all parents, including birthing, non-birthing, adopting, and fostering.
• Employee Assistance Program (EAP): Supporting your mental and physical health.
• Quarterly Department Stipend: Fun team-building activities or in-person gatherings.
• Community & Employee Resource Groups: Participate in groups that celebrate employee identity and lived experiences.
• Home Office Stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses.
• Wellness at Rula Program: Year-round wellness initiatives and a $50/month wellness stipend.