Sr. UX Researcher - Patient

At Rula, we believe that mental health is just as important as physical health. We are dedicated to providing quality care that is both evidence-based and compassionate, empowering individuals to take charge of their mental health.

About the Role

We're looking for a Senior User Experience Researcher (Sr. UXR) to help us understand and improve the journey from first considering mental healthcare to finding the right care and successfully getting started.

You’ll lead research focused on the patient experience, helping us understand what builds confidence and trust across the journey from first discovering Rula to booking and attending a first session. You'll identify opportunities, frame ambiguous product questions, and translate patient insights and behavioral data into clear recommendations that shape what we build, test, and prioritize.

You'll sit within the User Research team, while working closely with Product, Design, Data/Analytics, and Marketing to ensure product decisions are grounded in rigorous research and a deep understanding of our patients.

Required Qualifications

• 5+ years of UX Research experience, with demonstrated strength across qualitative, quantitative, and mixed-methods research.
• High degree of ownership: Demonstrated ability to independently build and lead a research program.
• Product & Funnel Impact: Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys.
• Methodological rigor & speed: Demonstrated ability to deliver high-quality research quickly, making sound tradeoffs around methodology and sample size.
• Strategic problem framing: Ability to turn ambiguous business and product questions into clear, decision-oriented research plans.
• Cross-functional influence: Proven ability to partner effectively with Product, Design, Data/Analytics, and other stakeholders.
• Strong communication: Ability to synthesize complex qualitative and quantitative findings into clear, compelling narratives.

Preferred Qualifications

• Experience conducting research in a multi-sided marketplace.
• Experience conducting research across multiple connected product surfaces (mobile and web).
• Experience owning a longitudinal or ongoing measurement program.
• Background in healthcare, mental health, or another sensitive product domain.
• Experience working on products where trust, confidence, or risk meaningfully influence user behavior.

Benefits & Perks

• 100% remote work environment: US-based (excluding Hawaii).
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) plan access
• Generous time-off policies: Including 2 company-wide shutdown weeks each year.
• Paid parental leave
• Employee Assistance Program (EAP)
• Quarterly department stipend
• Home office & internet/phone stipend: New hire home office stipend & $50 monthly stipend.
• Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend.