Strategic Account Manager - MENA

Who We Are

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

Our Culture

• We maintain a remote-first work culture with a globally distributed team.
• We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
• We value performance and not hours worked.

About the Role

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a Strategic Account Manager, you'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What You’ll Be Doing

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What You’ll Need

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs.
• Domain experience in fraud, payments, compliance, fintech, or AML/KYC.
• Experience working within the banking vertical is highly preferred.
• Strong presentation skills for both virtual and in-person meetings with various stakeholders.
• Previous customer-facing experience, preferably with a technical product.
• Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders.
• Proficiency in using business intelligence tools.
• Exceptional analytical skills with a talent for number crunching and drawing insights.
• Capability to translate complex strategies into actionable processes and outcomes.
• Natural relationship-building and collaboration skills.

Benefits

• Generous compensation in cash and equity
• Flexible paid time off and Year-end break
• MacBook Pro delivered to your door
• One-time stipend to set up a home office
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend