Java Product Support Engineer - Sonatype

Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central.

What you'll do:

• Debug and troubleshoot incidents with Sonatype products and solutions
• Reproduce defects and file actionable issues for product engineering
• Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
• Represent Technical Support and customer interests in Engineering and Product Management discussions
• Assist product management in developing and prioritizing enhancement lists
• Summarize, communicate, and escalate customer experiences to management
• Contribute to and maintain our Knowledge Base
• Contribute to our diagnostic tools and utilities, and create new ones
• Respond to customer inquiries via support cases, email, chat, and phone

Who you are:

• 3+ years experience supporting complex enterprise software solutions
• Ability to read and understand Java code is necessary
• Experience using Rest APIs
• Experience with testing and/or development of production quality Java based web applications
• Solid experience with Linux command line tools
• Experience with SQL databases (PostgreSQL is a plus)
• Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
• Experience with scripting languages (Python, Bash, Typescript, etc.)
• Experience with a major cloud platform like AWS, Azure or GCP
• Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
• Experience with container technology like Docker, Kubernetes or similar.
• Exceptional communication skills --> Written and verbal
• Solid English proficiency
• Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges

Ideal to bring:

• SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
• Debugging certificate-based mutual TLS and SSL authentication
• Experience analyzing network traces using tools such as wireshark or tcpdump
• Component management build tools (Maven, npm, NuGet etc.)
• Experience with Sonatype, jFrog, Snyk and similar products
• Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
• OAuth and/or SAML integration experience

What we're proud of

• Company Wellness Week - We shut down company operations for a week to enable all employees to pursue personal growth and enjoy a much-needed and deserved rest.
• Paid Volunteer Time Off (VTO)
• Parental leave, diversity and inclusion working groups, and flexible working practices.