Solutions Engineer - Spellbook

About Spellbook

Spellbook is the most comprehensive AI copilot for transactional lawyers. It works directly inside Microsoft Word to help legal teams draft, review, and negotiate contracts up to 10x faster and with greater precision. Today, more than 4,000 law firms, in-house teams, and solo practitioners rely on Spellbook to simplify their workflows and eliminate the drudgery of everyday contract work.

We are backed by leading investors including Khosla Ventures, Thomson Reuters Ventures, Inovia Capital, The LegalTech Fund, Bling Capital, and Moxxie Ventures. The company recently raised $50 million in Series B funding, bringing its total funding to more than $80 million.

About the Role

As a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives and Post-Sales Legal Solutions team, you'll ensure prospects and customers have a frictionless experience, from first demo through trial to close, and post-close setup. You'll own the technical side of the buying journey: understanding enterprise customer requirements, delivering demos and trials that address them, answering product and technical questions with confidence, guiding prospects through setup, and giving prospective customers the assurance that Spellbook fits securely into their practice.

Responsibilities

• Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
• Understand enterprise customer requirements and use them to plan and deliver successful demos and trials.
• Guide prospects through self-service setup steps and handle basic user and integration provisioning so trials start smoothly.
• Field product, technical, security, and data privacy questions from prospects and customers, bringing in internal teams when needed.
• Prepare demo and trial environments, including uploading sample agreements tailored to the prospect's use cases.
• Facilitate document and data migrations for new and prospective customers in partnership with internal teams.
• Triage bugs and functionality issues affecting in-trial accounts, escalating to Engineering and other internal teams when needed and owning issues through resolution.
• Lead technical demonstrations and proofs of concept that address prospects' unique business objectives.
• Work cross-functionally to complete RFPs and questionnaires as part of the sales cycle.
• Create and maintain technical content and documentation so prospects and customers are successful using Spellbook.
• Become a product expert across the Spellbook platform and understand the competitor landscape.
• Perform any additional tasks assigned by management that contribute to the improvement of the sales team or achievement of revenue goals.

Qualifications

• 2+ years of experience in a solutions engineering, sales engineering, technical support, or similar customer-facing technical role, ideally in SaaS or B2B environments.
• Familiarity with security and data privacy frameworks (e.g., SOC 2, GDPR, PIPEDA) and the ability to articulate their business benefits.
• Experience troubleshooting application setup, account setup, and basic user provisioning issues.
• Experience configuring software integrations for customer trials or onboarding.
• Able to clearly articulate technical concepts and business benefits to both technical and non-technical audiences, including lawyers and IT teams.
• Strong ability to understand customer pain points and position solutions that meet their needs.
• A self-starter with a bias towards action, energized by a fast-paced environment and able to thrive in an unstructured one.
• Effective verbal and written communication skills and ability to collaborate effectively within a distributed team.
• Proficient with tools like HubSpot, or equivalent, for tracking and managing customer interactions.
• Must be legally entitled to work in the United States or Canada.

Why Join Spellbook?

• Embrace autonomy and accountability in a flexible work environment focused on outcomes.
• Access company-paid group benefits for you and your family, with $1,000 towards mental health support.
• Disconnect during holiday closures and take advantage of generous time off policies throughout the year.
• Enjoy monthly paid meals, an annual wellness allowance, and parental leave top-ups.
• Secure your stake in our success with competitive stock option grants.