Account Manager (SMB) India APAC - Sprinto

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter

Nobody succeeds at Sprinto by staying in their lane. We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together—they're built by pulling in the same direction. We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

Responsibilities

• Own a high-volume Launch portfolio — renewals, upsells, and day-to-day relationships across a large book of startup and early-stage SMB accounts, prioritising by risk and value.
• Run the renewal pipeline end to end — track renewals well ahead of expiry, forecast accurately, and close on time.
• Negotiate commercial terms with confidence — pricing, discounts, and contract length, especially on multi-year commitments.
• Spot and close expansion opportunities — pitch framework additions (SOC 2 to ISO 27001, GDPR, HIPAA) or plan upgrades naturally within renewal conversations.
• Get ahead of payment and billing risk — step in early on failed payments or lapsed billing before it turns into churn.
• Work the system, not just the relationship — use CRM workflows, templates, and playbooks to manage volume efficiently and log risk flags, stage, and outcomes in real time.
• Partner cross-functionally with Customer Success, Sales, Finance, and the audit team to unblock renewals, resolve billing disputes, and report regularly on portfolio health.

Requirements

• 2–4 years in account management, customer success, renewals, or sales, ideally in SaaS — experience in security, compliance, or GRC software is a plus.
• A confident, direct negotiator comfortable discussing price and terms without over-discounting.
• Strong organizational discipline — able to juggle a large portfolio using dashboards and structured playbooks.
• A clear, concise communicator (written and verbal) tailored for fast, high-volume outreach.
• Analytical capability to evaluate account data (usage, payment status, renewal date) and prioritize daily tasks.
• Resilient and proactive — comfortable with pushback and price objections, flagging risk early.
• Curious about compliance and security or willing to quickly get up to speed on SOC 2 and ISO 27001.

Benefits & Perks

• 100% Remote: Work from home, a cafe, the hills, or the beach.
• Co-working Allowance: Generous annual allowance for co-working spaces.
• Learning Budget: USD $1,000 annual stipend for personal growth and professional development.
• Unlimited Leave: Reset whenever you need.
• Comprehensive Insurance: Health insurance coverage up to INR 10 lakh for you and your family, INR 10 lakh accident protection, and 3x annual salary life insurance.
• Home Office Setup: INR 35,000 stipend to create your ideal workspace setup.

Inclusion & Diversity

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed. We are proud to be an equal opportunity employer committed to creating a fair, inclusive, and accessible hiring process for everyone.