About Stedi

Stedi is the only headless clearinghouse and RCM engine. Headless means every part of our product is accessible via API. Developers and AI agents build their own interface on top of it. By offering modern, AI-ready APIs alongside traditional real-time and batch EDI processes, we enable both healthcare technology businesses and established players to exchange mission-critical transactions. Our clearinghouse product and customer-first approach have set us apart. Stedi was ranked by Ramp as one of the fastest-growing SaaS vendors.

Stedi has lightning in a bottle: engineers and designers shipping products week in and week out; a lean business team supporting the company's infrastructure; a passion for automation and eliminating toil; and $142 million in funding from top investors like Stripe, Addition, USV, Bloomberg Beta, First Round Capital, and more.

What We Are Looking For

We’re growing our Solutions Engineering team. Our customers are building on a clearinghouse, which means their first months with Stedi are a technical project: mapping their use case to our APIs, testing submissions and reading what comes back, and getting to production volume without surprises. How well that goes decides whether a customer ever realizes the value they bought.

As a Solutions Engineer, you will be the technical counterpart to our sales and account management teams, ensuring that they have everything they need to make customers successful with Stedi. You'll work with customers from their first integration call through to running full production volume. You’ll also build the demos, guides and internal documentation that empowers the rest of customer-facing team to answer technical questions without you, and you’ll be the conduit back to Product when the answer is “we don’t do that yet”. The work moves fast, spans a lot of surface area, and has a real impact - on our customers, our revenue, and our roadmap.

Who You Are

• Technical: You understand and have experience using and integrating APIs, and have a familiarity with data formats and standards such as JSON, X12, and other flat file formats.
• Proactive by default: You don't wait for a ticket. You decide which customers need attention and when, usually before they ask, based on what you can see in their data and where they are in their ramp.
• Product mindset: You go beyond helping customers with the task at hand. You are able to intuitively understand product gaps and are able to articulate those to the engineering and product teams, and ensure those requirements satisfy the customer's needs.
• Deep customer empathy: You have experience in customer-facing roles, can understand a customer’s needs, and quickly establish credibility by getting into the weeds on technical areas of a product to ensure they’re getting the most value.
• Domain knowledge: You have subject matter expertise in revenue cycle management or are excited to learn. Bonus points if you have experience working at an RCM company and understand the full cycle of how healthcare technology companies run eligibility checks, submit claims, check claim status, and reconcile ERAs.
• Resourceful and self-driven: You do what it takes to get the job done. You are self-motivating, self-disciplined, and don’t wait to be told what to do.
• Highly organized: You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough.
• Fast-moving: Our median response time to customers during business hours is 3.4 minutes. This requires an ability to match our pace and respond with urgency, communicate what you are working on, and proactively ask for help or feedback when needed.

What You'll Do

• Serve as the technical counterpart on pre-sale deals. Qualify opportunities, determine use case requirements, explain integration pathways, and identify product gaps.
• Own technical design during the proof-of-concept phase. Establish use cases and requirements, clear blockers, and enable customers to test their integration and interpret results.
• Coordinate payer list matching and run insurance discovery batch tests, sharing and interpreting results with customers.
• Drive ramping customers to expected transaction volume on target timelines. Build migration plans, track volume, and resolve root causes of processing errors.
• Build internal enablement material: feature overviews, talk tracks, demos, best-practice writeups, and qualification criteria.
• Represent customers to Product. Write one-pagers defining customer problems, shape requirements, and co-own a customer-driven feature backlog.