Head of Revenue Operations - Steer

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop in one user-friendly, cost-effective platform. Through the Steer suite, shop owners can focus on what matters and stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite featuring text messaging, email automation, direct mail integration, reputation management, appointment reminders, and declined/recommended services. In August 2024, Steer acquired AutoOps, the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops.

About the Role

As Head of Revenue Operations, you will build, optimize, and scale the operational, data, and technology foundation across our entire go-to-market organization—including Sales, Marketing, Customer Success, Finance, and Partnerships. Reporting directly to executive leadership, your mission is to transform our systems, billing infrastructure, reporting, and GTM strategy into a clear, high-performing growth engine.

You will lead a small but high-impact RevOps team (2 direct reports) while personally owning the architecture and execution of our RevTech stack (including HubSpot and Chargebee), lead management, funnel optimization, enablement and ramp, and AI deployment.

This role is 100% remote and available to US-based candidates.

Candidate Profile

• An Operational Builder & AI-Forward Architect: Highly organized and system-minded, you thrive on taking complex, disconnected processes and building simple, scalable workflows. You actively identify, test, and deploy AI tools and automated knowledge systems.
• A Strategic Systems Thinker: You look beyond basic CRM administration to connect executive priorities to billing infrastructure, tech stack rationalization, and RevOps strategy.
• A Hands-On Problem Solver: You balance executive strategy with technical execution—equally comfortable presenting to leadership or personally building automations, forecasting models, and CRM workflows.
• A Growth & Ramp Driver: You view new-hire time-to-productivity as a core business metric using automated measurement and early success signals.
• A Collaborative Leader: You manage, mentor, and elevate a team of RevOps professionals while bridging technical data systems with business leadership.

Key Responsibilities

• Own Revenue Systems, Billing Infrastructure & AI Innovation: Lead ownership and architecture of core revenue systems (HubSpot, Chargebee, and broader RevTech). Consolidate and optimize current platforms before evaluating new spend. Build advanced automation workflows and deploy AI tools to streamline operations.
• Drive Enablement, Ramp & Team Productivity: Own new-hire ramp time with a clear, measurable path to reduction. Design onboarding, coaching, and exception-based reporting workflows. Partner with Sales leadership on structural comp design and team placement.
• Optimize Funnel Performance & Revenue Intelligence: Diagnose pipeline leaks and conversion bottlenecks. Build executive dashboards, forecasting models, and predictive analytics to improve speed-to-lead, decision-maker contact rates, expansion efficiency, and retention.
• Lead Data Strategy & Governance: Define how data is captured, structured, and managed across the customer lifecycle to improve CRM hygiene, billing accuracy, and reporting integrity.
• Manage & Develop the RevOps Team: Hire, mentor, and manage 2 direct reports. Build a culture of innovation, systems thinking, accountability, and technical excellence.
• Partner Cross-Functionally: Collaborate with Sales, Marketing, CS, Finance, Product, and Executive Leadership to support product-led growth (PLG) motions, monetization strategies, and long-term GTM infrastructure.

Requirements

• RevOps Leadership Experience: 5–8+ years of experience in Revenue Operations, Sales Operations, GTM Systems, or Revenue Enablement, with proven experience leading teams or strategic initiatives.
• Systems & Tech Stack Mastery: Deep expertise configuring and managing HubSpot, alongside strong experience in billing/subscription management platforms (Chargebee or similar).
• AI & Automation Curiosity: Hands-on track record implementing modern automation tools and proactive experience deploying AI solutions.
• Enablement & Ramp Ownership: Experience owning, measuring, or influencing new-hire ramp time and onboarding outcomes.
• Data & Analytics Proficiency: Strong analytical background querying raw data, building forecasting models, and designing board-level/executive dashboards (SQL, BI tools, or advanced analytics platforms).
• Stack Rationalization Skills: Proven track record evaluating, consolidating, or replacing major GTM and business software platforms.

Nice to Have

• Direct experience with Chargebee, subscription management, and revenue recognition workflows.
• Experience supporting Product-Led Growth (PLG) motions, automated upgrade paths, and expansion loops.
• Experience scaling a RevOps function in an early-stage or fast-growing SaaS tech company.
• Background supporting multi-segment environments (SMB, Mid-Market, Enterprise).
• Deep understanding of marketing attribution models and demand generation tech stacks.

Interview Process

• Initial Screen: 30 min with the Lead Recruiter
• Hiring Manager Interview: 45 min with the CRO
• Problem Solving & Executive Interviews: 60 min with the Director of People & 45 min with the CEO
• Case Study Presentation: 60 min with the CRO & CFO

Benefits & Perks

• 100% remote work environment
• Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment stipend