Database Support Engineer (EMEA) - Supabase

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

About the Role

We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

What You’ll Be Responsible For

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and offer tailored advice to our most advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.
• Ask smart, targeted questions that turn incomplete reports into actionable cases.
• Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.
• Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.
• Mentor junior team members and help raise the overall bar for support quality.

You Might Be a Good Fit If

• Experience: 7+ years in technical support, databases, backend engineering, SRE, or a similar field.
• Postgres Expertise: Deep knowledge of PostgreSQL—autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.
• Performance: Strong background in high-performance SQL and query optimization.
• Troubleshooting: Comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.
• Technical Skills:
  • Ability to debug Edge Functions when failures get tricky.
  • Experience handling data migration issues (pg_dump/restore, schema drift, failed migrations) and recovering safely.
  • Hands-on experience with cloud hosting providers like AWS.
  • Comfortable working in terminal and Linux environments.
• Mindset: Ability to thrive in high-volume situations and form and test assumptions quickly.

Timezones & Logistics

• Status: Full-time position.
• Location: Required residency/location within EMEA time zones (we do not operate on overnight shifts).

What We Offer

• Fully Remote: Work from anywhere with a WeWork membership or co-working allowance provided.
• ESOP: Equity ownership for every team member.
• Tech Allowance: Budget to build your ideal setup (laptop, monitor, headphones, etc.).
• Health Benefits: 100% coverage for employees and 80% for dependents globally.
• Annual Off-Sites: Company-wide week-long retreat once a year.
• Flexible Work: Async-first work culture with autonomy over your schedule.
• Professional Development: Annual education allowance for courses, books, and conferences.

About the Team

Supabase was born-remote and open-source-first.

• ~400 team members across 60+ countries speaking 20+ languages
• Over $1B raised (including Series F)
• 540,000+ community members