Sr. Partner Operations Manager - Sword Health

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs.

AI Proficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work:

• Explorer (Level 1) — Uses AI daily to boost personal productivity
• Builder (Level 2) — Creates workflows and tools that elevate the whole team
• Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Role Overview

Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews. The right candidate brings operational rigor to run complex, multi-stakeholder partnerships end to end and sound judgment to know when to resolve issues directly or escalate.

Key Responsibilities

• Own operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting.
• Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
• Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
• Own account and partner business review preparation and delivery for your portfolio.
• Serve as the primary day-to-day operational point of contact for partner and partner-customer stakeholders.
• Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risks early.

Qualifications

• Experience owning complex operational workflows for external partners or clients (billing, integrations, data/file feeds, or similar systems-level work).
• Comfort operating across ambiguity with multiple internal and external stakeholders without requiring a defined playbook for every situation.
• Strong analytical and critical thinking foundation: ability to reason from facts, synthesize clearly, and communicate with brevity.
• High initiative and sound judgment: ability to identify what matters and act independently.
• A track record of building trust directly with external partners or customers.
• Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project.

Nice to Have

• Experience in health plans, digital health, or the partner/benefits ecosystem.
• Familiarity with partner or channel operations models (implementation, contracting handoff, ongoing account management).
• Experience with billing, data integration, or technical operations in a client- or partner-facing role.