Delivery Manager - WhiteTech

At WhiteTech, we empower businesses in the financial ecosystem with cutting-edge white-label and SAAS solutions. Our comprehensive suite of tools is tailored for EMI, PSP, e-commerce, and open banking platforms. With WhiteTech, clients gain access to a platform designed for flexibility, scalability, and seamless integration.

Your Role and Impact

As a Delivery Manager, you will be responsible for turning product and business priorities into predictable, high-quality delivery. You will own the delivery strategy across key initiatives, ensuring teams remain focused on business outcomes, clear priorities, and measurable results.

You will lead cross-functional teams of engineers, project managers, QA professionals, and security specialists, setting clear expectations, driving accountability, and removing obstacles that impact delivery. You will work closely with business and product stakeholders to translate strategic goals into executable plans, manage dependencies and risks, and ensure commitments are delivered on time and to the expected standard.

Your role will be focused on continuously improving the way products are delivered—from planning and prioritization to execution, release, and post-delivery optimization. You will use your understanding of the software development lifecycle, CI/CD, and engineering practices to make delivery more efficient, predictable, and scalable.

Key Responsibilities

• Oversee process documentation, implementation, and continuous optimization
• Lead change management initiatives and ensure process quality assurance
• Manage and improve SDLC efficiency, quality, and performance
• Ensure client satisfaction across cost, budget, timelines, and quality metrics
• Serve as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concerns
• Supervise business analysis and design functions, ensuring measurable effectiveness
• Take full ownership of the Service Desk function: improve client satisfaction, reduce bug resolution time, enhance issue response quality, and implement efficient root cause analysis
• Oversee internal SaaS/white-label product development with full responsibility for quality and budget control
• Lead resource management and capacity planning across all IT functions
• Ensure effective onboarding, performance tracking, and upskilling across engineering and delivery teams
• Manage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacement
• Drive cost-effective, timely, and high-quality delivery across all functional and non-functional requirements
• Ensure development team composition aligns with skill and seniority requirements
• Promote a performance-based, results-driven culture across all delivery units
• Partner with security leadership to ensure compliance with standards without disrupting delivery timelines

Strategic Initiatives & Key Challenges

• Redesign and streamline onboarding processes
• Enhance design and business analysis functions for speed, cost-efficiency, and output quality
• Implement a high-performance, results-oriented development culture
• Conduct a comprehensive audit of project management processes to identify gaps and implement improvements
• Review and optimize development team structure and resource allocation
• Audit and enhance the software development lifecycle (SDLC)
• Perform cost and performance analytics for development and operations
• Improve Service Desk operations, especially in bug root cause identification and resolution speed
• Evaluate and enhance the effectiveness of the Security function

Requirements

• 5+ years of experience in delivery, program, project, or product operations roles within a technology or FinTech environment
• Proven track record of delivering complex, cross-functional technology products and initiatives from planning through release
• Strong business mindset with the ability to connect product and technology delivery with business goals and measurable outcomes
• Experience owning delivery strategy, priorities, timelines, dependencies, risks, and stakeholder expectations across multiple initiatives
• Strong leadership skills with the ability to set clear expectations, drive accountability, and keep teams focused on results
• Experience managing cross-functional teams, including Engineering, Product, QA, Security, and other business functions
• Ability to turn strategic objectives into clear execution plans, milestones, and measurable delivery targets
• Strong decision-making and problem-solving skills, with a proactive approach to identifying and removing delivery blockers
• Practical understanding of AI and emerging technologies, with the ability to identify opportunities to use AI to improve product delivery, team productivity, automation, and decision-making
• Experience introducing or driving AI-powered tools and workflows within technology or product teams is a strong advantage

Hiring Process

1. Application Screening
2. Interview Stages (2-3 weeks)
   • Prescreening call with recruiter
   • Technical Interview (60 min)
   • Final interview (60 min)
3. Job Offer & Background Check

What We Offer

• Competitive compensation package commensurate with experience
• 19 business days of flexible Paid Time Off (PTO)
• Fully remote work with flexible hours (within the CET time zone)
• Values-driven culture with a friendly and supportive work environment
• Opportunity to regularly participate in conferences and community events
• Matrix organizational structure designed to streamline communication and remove barriers