Sales Assist Representative - Zapier

About the Role

Zapier is looking for a Sales-Assist Representative to join the Sales-Assist Motion. Zapier's mission is to make everyone more productive at work through automation.

The Sales Assist group serves customers evaluating and buying Zapier's offerings through a high-velocity sales motion. We engage customers primarily via Zendesk live chat conversations and inbound Zoom demos. Success in this role involves removing friction from the purchase and adoption process through qualifying and converting leads.

What You'll Do

• Showcase Zapier as a Solution: Spend the majority of your daily schedule (4+ hours) on Zendesk live chat, with the rest split between calls and emails. Deliver virtual demos modeling use cases that drive ROI and guide prospective buyers from initial interest to conversion.
• Create Sales Pipeline: Manage live chat queues and product qualified lead (PQL) outreach to drive influenced revenue, handing off qualified opportunities to other sales teams.
• Maintain Internal Feedback Loops: Capture learnings from customer interactions, tag call recordings with product feedback, and identify opportunities for improved sales collateral.
• Cross-Functional Collaboration: Partner with senior stakeholders and participate in cross-functional steering committees across the organization.

About You

• Location & Hours: Located in India and able to work within the shift hours of approximately 9:00 PM – 7:00 AM IST.
• Experience: 4+ years of experience as a solutions engineer, technical account manager moving to sales, or a technical quota-carrying salesperson in a SaaS environment (especially across product-led companies with self-serve and sales GTM) with international market exposure.
• High-Velocity Sales: Able to manage a fast-paced live chat queue for prolonged periods daily.
• Technical Acumen: Comfortable diving into product mechanics, APIs, and building automated solutions with Zapier.
• AI Fluency: Naturally curious about AI, actively integrating AI tools into daily workflows to improve quality and efficiency.
• Communication & Ownership: High agency, self-managing, and able to communicate clearly with international customers and a distributed team in fluent English.