Sr. Technical Account Manager - Zapier

About the Role

Zapier is looking for a Senior Technical Account Manager to support our Enterprise customers. You will serve as a named technical partner to builders, technical leaders, and executives, helping them turn business problems into reliable, well-designed automations.

What You’ll Do

• Design & Build: Translate complex processes into practical workflow architectures covering data movement, business logic, and operational controls.
• Technical Partnership: Develop deep understanding of customer systems and constraints to create technical account plans.
• Internal Advocacy: Partner with Customer Success to drive adoption and retention; represent customer needs to Product and Engineering teams.
• AI Guidance: Help customers navigate AI implementation, including agentic systems, evaluation, and governance.
• Troubleshooting: Resolve complex issues across APIs, webhooks, authentication, and connected applications.

What We’re Looking For

• 7+ years of experience in technical account management, solutions architecture, or sales engineering.
• Proven track record of improving customer outcomes (retention, adoption, expansion) through technical enablement.
• Hands-on experience building integrations and automations; deep familiarity with APIs, webhooks, and structured data.
• Ability to operate autonomously in an ambiguous environment.
• Practical experience with AI tools and understanding of AI-assisted workflows.

Requirements

• Must be available for Pacific Time (PST) working hours.
• Ability to communicate effectively with both technical builders and business executives.
• Strong diagnostic skills for multi-system problems.