Solutions Engineer, SMB - 1Password

As a Solutions Engineer supporting Small and Medium-sized Businesses (SMB), you’ll be a trusted technical advisor who helps customers understand how 1Password can address their security and access challenges. You’ll partner with Account Executives across fast-paced sales cycles, lead technical discovery and proof-of-value (POV) engagements, and connect customer needs to solutions across identity, applications, endpoints, and secrets automation.

Reporting to the Manager, Sales Engineering - SMB, this role is based remotely in the United States or Canada. All go-to-market roles will have an in-person onboarding in Toronto.

What you'll do

• Technical Advisory: Serve as the primary technical advisor for SMB sales opportunities, partnering with Account Executives to provide practical guidance throughout the sales cycle.
• Technical Discovery: Lead technical discovery with stakeholders including IT administrators, security leaders, developers, DevOps teams, and Chief Information Security Officers (CISOs).
• Product Positioning: Demonstrate and position Endpoint Privilege Management (EPM), Software as a Service (SaaS) Manager, and Device Trust as an integrated solution that helps reduce risk across users, applications, and devices.
• POV Engagements: Run POV engagements that validate customer success criteria, including use cases involving developer environments, cloud-native workloads, automation, and artificial intelligence (AI) workflows.
• Competitive Evaluation: Help customers evaluate solutions in competitive situations involving Privileged Access Management (PAM) vendors, secrets management tools, and SaaS security platforms.
• Documentation: Respond to security questionnaires, compliance requests, Requests for Proposal/Requests for Information (RFPs/RFIs), and other technical documentation needs.
• Cross-functional Collaboration: Collaborate with Sales Enablement, Product, Marketing, Support, and Customer Experience to improve demos, playbooks, enablement resources, and customer-facing education.

What we're looking for

Required

• Experience: At least two years of experience in a technical, customer-facing role, ideally in business-to-business (B2B) software as a service (SaaS) or a similar environment.
• Communication: Ability to communicate technical concepts clearly and confidently with both technical and non-technical audiences.
• Presentation Skills: Strong presentation, storytelling, and discovery skills to make complex information relevant and actionable.
• Prioritization: Ability to prioritize effectively, manage competing responsibilities, and maintain quality in a fast-paced, high-volume sales environment.
• Collaboration: Demonstrated curiosity, sound problem-solving skills, and the ability to work independently and collaboratively in a remote-first team.

Preferred

• Security & Identity: Experience with security and identity concepts, such as credential management, privileged access, secrets management, Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), or OAuth/OpenID Connect (OAuth/OIDC).
• DevSecOps Workflows: Understanding of developer and DevSecOps workflows, including Continuous Integration/Continuous Delivery (CI/CD), containers, cloud infrastructure, service accounts, and API credentials. Familiarity with platforms such as HashiCorp Vault, CyberArk, BeyondTrust, Delinea, GitHub Actions, GitLab CI, Jenkins, CircleCI, Docker, Kubernetes, AWS, GCP, or Microsoft Azure is helpful.

Compensation & Benefits

• US Base Salary: $75,000 USD – $105,000 USD (commission-eligible)
• Canada Base Salary: $71,000 CAD – $99,000 CAD (commission-eligible)
• Benefits: Health and dental benefits, retirement matching program (401k/RRSP), and generous PTO.
• Equity: Equity grant / RSU program.
• Family Support: Maternity and parental leave top-up programs.