Manager, Fulfillment and Distribution (UK) - AG1

About Us

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

The Role

AG1’s last-mile and 3PL network spans EMEA and APAC. This role owns the day-to-day performance of that network: carriers, 3PLs, systems integration, and operational data. Reporting to the Director of International Fulfillment & Distribution, you’ll be the direct owner of our fulfillment and distribution partner relationships across both regions.

This is a senior individual-contributor role where you will own the function end to end: carrier and 3PL relationships, KPIs, onboarding of new partners and systems, and the data that justifies every decision. You’ll partner daily with Logistics Coordinators and Supply Chain teams, carrying full accountability for fulfillment and distribution performance.

What You'll Do

• Partner Management: Own carrier and 3PL relationships across EMEA and APAC; negotiate rates, hold providers to SLAs, and run regular strategic reviews.
• Onboarding & Migration: Lead the onboarding of new carriers, 3PLs, and systems integrations (EDI, WMS, order/carrier platforms) from data validation through go-live.
• KPI Ownership: Track, report on, and improve delivery and fulfillment KPIs including cost-to-deliver, on-time performance, and customer delivery experience.
• Data Analysis: Build financial and data models to justify routing, network, or carrier changes.
• Real-Time Issue Resolution: Serve as the first line of resolution when 3PL or carrier issues arise, digging directly into tracking discrepancies or open WROs.
• Cross-Functional Execution: Partner with Customer Happiness, Marketing, and retail accounts to keep launches and B2B fulfillment on track.
• Peak Season Planning: Direct carrier capacity planning, cutoff communications, and escalation pathways leading into high season.
• Cross-Functional Collaboration: Work daily with Finance on rate decisions, Tech/Data on integration fixes, and regional Logistics Coordinators on shared workstreams.
• Risk Management: Flag network risks early across APAC and EMEA, navigating local customs, documentation, and local carrier nuances.

What We're Looking For

• 5+ years in last-mile, parcel, or 3PL fulfillment operations in e-commerce, D2C, or CPG, with direct ownership of carrier and 3PL relationships.
• Multi-region operational experience across EMEA and APAC, including familiarization with regional customs and documentation differences.
• Advanced capability to build, analyze, and communicate delivery and fulfillment data independently.
• Proven track record of carrier or systems (EDI/WMS) onboarding and migration from validation to go-live.
• Ability to operate effectively as a senior individual contributor managing a key operational function end-to-end.
• Strong negotiation and partner management skills with a focus on SLA accountability.
• Proficiency in Excel and data tooling; experience with EDI platforms (e.g., SPS Commerce), carrier integrations, or ERP systems (e.g., NetSuite) is a strong plus.
• Excellent written and verbal English communication skills.
• Willingness to travel periodically (several trips per year) to visit 3PL and carrier partners.
• Bachelor’s degree in Supply Chain Management, Logistics, or equivalent practical experience.

What's In It For You

• Competitive compensation (€57,000 - €80,000 base salary range) with performance bonuses and stock option allocations.
• 100% remote working environment with periodic in-person team meetups.
• Unlimited PTO and paid company holidays.
• Monthly telecom stipend to offset home internet costs.
• Free access to AG1 products and branded merchandise.