Solutions Engineer - Turkey

About Alpaca

Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more.

Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts.

Our global team is a diverse group of experienced engineers, traders, and brokerage professionals working to open financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and robust infrastructure.

Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator.

Our Team

We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond.

Your Role

As a Solutions Engineer for Turkey / EMEA, you will be the go-to product and technical expert for Alpaca's enterprise partners across Turkey and the wider EMEA region. You will bridge technical and business conversations as a customer-facing engineer with strong API knowledge, experience supporting enterprise customers, fluency in Turkish for customer interactions, and business-level English proficiency to collaborate with our global team.

You will support and expand our enterprise partner base in Turkey / EMEA, acting as the technical bridge between local partners, vendors, regulators, and Alpaca's global engineering team.

What You Will Do

• Provide technical support and relationship management for existing enterprise customers in Turkey / EMEA, acting as a trusted advisor throughout the partner lifecycle.
• Partner with Sales and Solutions teams on pre-sales technical discussions, solution design, and API consultations; present product and technical use cases to prospective clients.
• Guide new enterprise customers through API integration, implementation, and onboarding.
• Act as the voice of Turkish customers by collaborating with Product and Engineering teams to improve localized experiences; translate complex business and technical requirements into clear specifications.
• Serve as the product and technical subject matter expert to articulate all aspects of the Alpaca platform to diverse stakeholders.
• Work closely with local compliance and operations teams to understand regional product requirements.
• Own technical Solutions engagements end-to-end: discovery calls, solution validation, RFPs, security questionnaires, and demo execution.
• Create Solutions support materials and documentation for new features and products, including Turkish-language collateral where needed.
• Coordinate in Turkish with local regulators, vendors, and partners, relaying requirements to global product and engineering teams.
• Support platform adoption and customer success; travel within Turkey / EMEA as needed.
• Stay updated on internal product development timelines to test and roll out new features to partners.

What We Look For (Must-Haves)

• 3+ years of experience supporting enterprise / B2B customers in a technical, sales engineering, or solutions engineering role, ideally at API or SaaS-first companies.
• Strong understanding of REST APIs, SDKs, and software integration workflows, with hands-on experience using REST APIs, WebSockets, Postman, Grafana, and JSON.
• Native or business-level Turkish fluency, with excellent customer communication skills and an understanding of Turkish business culture.
• Business-level English for collaborating with global, cross-functional teams.
• Ability to translate complex technical concepts into clear terms for diverse audiences.
• Self-starter mindset capable of managing multiple assignments independently in a fast-paced environment.

Nice-To-Haves

• Experience in fintech, capital markets, brokerage, or financial APIs (e.g., at a Broker-Dealer or securities firm in Turkey / EMEA).
• Knowledge of brokerage, post-trade, and settlement operations, as well as regulatory context.
• Experience closing enterprise deals alongside Account Executives.
• US securities qualifications (e.g., SIE and/or Series 7).
• Familiarity with Metabase, FIX protocol, OpenAPI, ReadMe, or technical documentation.

How We Take Care of You

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card