IBM Connect:Direct Specialist - Array

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As an IBM Connect:Direct Specialist at Array, you will leverage your expertise in specialized systems to ensure data accuracy, maintain system functionality, and resolve technical issues efficiently. This is an on-call, hourly contract role with no minimum hours guaranteed, requiring availability on demand to address system-related needs.

You will:

• Configure IBM Connect:Direct system with customers and conduct quality assurance (QA) reviews to confirm data accuracy and transfer integrity.
• Troubleshoot and resolve IBM Connect:Direct-specific system issues, including diagnosing problems and coordinating with DCSA as needed.
• Monitor IBM Connect:Direct system performance, addressing irregularities proactively to maintain operational continuity.
• Collaborate with stakeholders to resolve system issues originating from external sources and ensure compliance with all relevant protocols.
• Stay informed on system updates and implement necessary adjustments to maintain optimal functionality.

You have:

• Extensive experience with IBM Connect:Direct, including troubleshooting and system maintenance expertise.
• U.S. citizenship and compliance with all eligibility requirements, including willingness to perform duties subject to applicable FAR provisions.
• Active United States Government security clearance (preferred) or the ability to meet compliance and security standards.
• Strong problem-solving skills and the ability to provide on-demand, high-quality support for critical system needs.

Nice to have:

• Familiarity with DoD or DCSA systems and protocols, with a preference for candidates with direct experience.

Pay Transparency:

• $50/hr, depending on experience.

Expected Interview Process:

• Recruiter Conversation -> Hiring Manager Interview -> IBM Technical Interview.

(Note: The benefits listed below apply to Full-Time Employees only)

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces