Engagement Manager - Americas

About the Role

As an Engagement Manager, you will have responsibility for implementation and services scoping and design, as well as Statement of Work creation to capture recommendations. You are a member of the Professional Services (PS) organization and a close partner to the Enterprise Sales team. Broadly, the goal of this role is to ensure the success of Enterprise customers through professional services.

You will work directly with prospective customers and our Solutions Engineering team during the sales cycle to understand the current state, define a clear path to success, and shape both the deal and implementation approach accordingly. You will provide continuity between what was sold and what is delivered by ensuring a comprehensive handoff from Sales to PS.

This is a high-impact, highly cross-functional role focused on aligning pre-sales motions with implementation work to improve Enterprise sales win rates, accelerate time-to-value, and drive long-term customer outcomes.

What You’ll Do

Design and Close Successful Professional Services Opportunities (Pre-Sales)

• Act as a trusted advisor to help prospective customers understand how to successfully implement Ashby.
• Partner with Account Executives and Solutions Engineers to scope and design implementation approaches for complex enterprise opportunities.
• Translate prospective customer needs and constraints into a tailored path to go-live, including an implementation strategy, success milestones, and services offerings required to support the customer.
• Align customer stakeholders (including executives) on desired outcomes, timelines, and responsibilities.
• Create, negotiate, and execute Statements of Work (SOWs) aligned with Professional Services best practices.

Create Continuity into Delivery (Post-Sales / Early Lifecycle)

• Participate in the Sales handoff to ensure effective transition of recommendations and expectations to the post-sales team.
• Ensure alignment between pre-sales commitments and post-sales execution by participating in kickoff calls for customers with complex recommended approaches.

Improve Professional Services GTM Motions

• Identify patterns across opportunities and use these to refine our Enterprise Sales motion in partnership with Leadership.
• Refine how and when services are introduced and scoped within the sales cycle.
• Contribute to playbooks, frameworks, and assets that improve how we sell and deliver services.

What We’re Looking For

• 5+ years of experience in Enterprise SaaS across one or more of: Solutions Consulting, Professional Services, or Management Consulting.
• Strong ability to diagnose business processes and translate them into scalable technical solutions.
• Experience with complex, multi-stakeholder deals with meaningful implementation components.
• Comfort navigating collaboration with both pre-sales and post-sales teams.
• Excellent communication skills, with the ability to influence executives and align cross-functional teams.
• Strong judgment and ability to balance customer needs, business outcomes, and operational feasibility.