Global Head of Professional Services - Ashby

About the Role

As our Global Head of Professional Services, you'll own the strategy, performance, and evolution of Ashby's global Professional Services organization, spanning Implementation, Integrations Consulting, Build Services, and emerging technical and advisory services.

Our Professional Services organization plays a critical role across the customer journey, from helping Sales win complex Enterprise deals to ensuring customers successfully implement Ashby and are positioned for long-term success.

You'll build on a solid foundation while defining what the next generation of Professional Services looks like at Ashby. This includes further differentiating our implementation experiences by customer segment, expanding our paid services offerings, building the operational infrastructure to scale efficiently, and developing a remarkable global team.

This is a senior leadership role with accountability for customer outcomes and the commercial performance of PS. You'll partner closely with leaders across Sales, Customer Success, Product, Engineering, and Revenue Operations. As it stands today, you'll inherit a global team of: 2 directors, 2 managers (actively hiring our third and fourth), 20 Implementation Specialists, 3 Implementation Consultants (responsible for hands-to-keys build services), and 6 Integrations Consultants.

What You'll Do

Define and Execute Our Global Professional Services Strategy

• Own the vision and strategy for Professional Services, positioning the function as a competitive advantage for Ashby as we continue scaling upmarket.
• Evolve our services offerings to address increasingly complex customer needs, including Enterprise implementation, technical consulting, integration services, hands-on build services, and change management.
• Further differentiate our High Touch and Strategic implementation motions, balancing scalable, repeatable delivery with the tailored expertise Enterprise customers expect.

Lead and Scale a High-Performing Global Organization

• Lead and scale a multidisciplinary, global organization of implementation leaders, technical consultants, and emerging services specialists.
• Hire, coach, and develop exceptional directors, managers, and individual contributors, maintaining a consistently high bar for talent, technical expertise, and customer outcomes.
• Foster a culture of ownership, intellectual curiosity, continuous improvement, and end-to-end accountability.
• Maintain a strong understanding of the team's work, from the intricacies of complex Enterprise implementations to the operational systems supporting delivery.

Own Implementation Excellence and Customer Outcomes

• Establish clear standards for implementation quality, project governance, change management, and customer readiness across segments.
• Develop a scalable approach to managing complex Enterprise engagements, including executive stakeholder alignment, technical dependencies, project risks, and escalations.
• Define and inspect key metrics, including implementation quality, time-to-go-live, scope adherence, customer sentiment, and successful handoffs among Sales, Implementation, and Customer Success.

Build a Commercially Impactful Services Business

• Partner closely with Sales and Solutions Engineering to help win complex Enterprise deals through implementation expertise and clear, realistic plans for complex deployments.
• Refine our scalable pre-sales services motions, including discovery, solution scoping, Statements of Work, and commercial alignment.
• Build a commercially successful services business, expanding our offerings, establishing sustainable delivery economics, and ultimately owning the function's P&L.
• Establish appropriate commercial and operational rigor around services revenue, margin, scope management, and resource allocation.
• Balance the commercial opportunity of Professional Services with our commitment to delivering transparent, high-quality customer experiences.

Drive Operational Excellence and Scalable Delivery

• Own capacity planning and resource forecasting, partnering with Sales and Revenue Operations to translate pipeline expectations into thoughtful staffing decisions.
• Develop repeatable delivery methodologies, playbooks, and quality standards while maintaining flexibility for complex customer requirements.
• Establish clear visibility into project health, resource allocation, delivery performance, and operational risks.
• Identify opportunities to improve efficiency through process design, automation, and technology without compromising customer outcomes.
• Partner with Product and Engineering to translate implementation insights into product improvements and reduce recurring sources of delivery complexity.

You Could Be a Great Fit If

• You're a strategic builder: You've built or meaningfully transformed a Professional Services organization within a high-growth B2B SaaS company. You can articulate a compelling long-term vision and translate it into a clear plan.
• You understand the business of Professional Services: You have experience commercializing services, designing offerings, managing delivery economics, and balancing revenue generation with customer outcomes.
• You're an exceptional people leader: You have deep experience hiring, developing, and managing leaders and technically sophisticated teams.
• You're technically fluent: You've led services for a complex B2B SaaS platform involving sophisticated integrations, data migration, configuration, or Enterprise workflows.
• You're an effective cross-functional partner: You have a strong track record of partnering with Sales, Product, Engineering, and Customer Success to solve complex problems.
• You pair strategic thinking with operational rigor: You understand capacity models, project economics, implementation methodology, and delivery metrics.
• You're a principled problem solver: You think in systems, challenge conventional approaches, and build solutions that scale.
• You communicate with exceptional clarity: You can distill technical and operational complexity into crisp recommendations and build confidence with executive stakeholders.

This Role May Not Be a Great Fit If

• You prefer managing an established playbook over building one.
• Your experience is primarily with low-complexity implementations or transactional services.
• You view Professional Services exclusively as a delivery function rather than a strategic commercial lever.
• You prefer to operate exclusively at the strategic level and avoid operational details.
• You don't enjoy hiring, coaching, and performance management.
• You rely on headcount as the primary solution to scaling challenges.

The Interview Process

• 30 min – Recruiter Screen
• 45–60 min – Hiring Manager Interview with VP of Customer Success
• 45–60 min – Leadership Interview
• 60 min – Practical Exercise & Presentation
• Final Round – Cross-functional leadership conversations, including CEO, Sales leader, and closing discussion with Hiring Manager

About Ashby

We’re building the next generation of recruiting software, starting with a suite of products that help talent leaders, recruiters, and hiring managers run an efficient and data-driven hiring process. Ashby is well-funded and backed by investors including Y Combinator, Elad Gil, and Lachy Groom, serving thousands of customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier.