Integrations Consultant - Americas

About this role

As our next Integrations Consultant at Ashby, you’ll be responsible for defining, managing, and executing the technical requirements for strategic customers, specifically those implementing Ashby with one of our custom-built HCM integrations. You will work with customers with varying levels of integration sophistication advising on integration best practices, technical configurations, and working with a customer’s internal expert on how to best achieve their goals.

You will use your existing knowledge of both integrations and the products we will be integrating with to consult with our customers, helping them get up and running swiftly with Ashby. You will partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross-functional partners to achieve this. Ideally, this hire would be located in the EST time zone.

Role requirements

• Enterprise Human Capital Management (HCM) Integration Experience: Extensive experience managing and executing integrations with Workday, as well as other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors. Workday HCM certification is a strong plus.
• Customer Centricity: Adept at understanding customer needs, tailoring implementations, and building strong relationships as a proactive guide and advocate.
• Change Management: Experienced in navigating change management processes and helping customers adapt to new systems.
• Technical Proficiency: Solid understanding of complex products and technical intricacies; technically curious and creative.
• Consultative: Take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• Innovative & Principled: Proactively address thematic customer opportunities and improve processes with critical thinking.
• Cross-functional Collaboration: Effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations.

Interview Process

• 30 min - Recruiter Screen with Talent Team
• 30 min - Hiring Manager Screen with Head of Professional Services
• Take Home Exercise
• 60 min - Interview with Integrations Consultant and Product Manager
• Final Round:
  • 30 min - Interview with VP of Customer Success
  • 30 min - Interview with CEO/Head of Product
  • 10 min - Closing Questions with Hiring Manager