Renewal Manager, SMB - Americas

About The Role

As an Ashby Contract Manager for Startup accounts, you will play a key role in supporting our revenue function and customer satisfaction with customers who are up to 100 employees. You will manage annual customer renewals, month-to-month customer subscriptions, contract questions, and will collaborate closely with a number of internal teams across Ashby’s largest customer segment.

As a trusted guide to quickly growing and steady-state startups, you will need to secure early customer loyalty, guide non-recruiting personas through the renewal process, and provide hands-on assistance to customers. Attention to detail on a high volume of accounts will be essential, with an agile approach to secure continuing customers swiftly and solve for these smaller businesses creatively.

Responsibilities

• Navigating pricing and negotiation discussions with empathy and tact, while upholding a high level of respect for the value of Ashby and the services we render
• Leading the renewal process with customers, ensuring timely and successful contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs
• Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle
• Managing day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance
• Understanding contract terminology and how to communicate these terms to customers

You could be a great fit if:

• You enjoy finding creative solutions for complex situations
• You are solutions-oriented and detail-oriented
• You are adaptable and continuously learning
• You excel at cross-functional collaboration, leveraging the right teams to provide a top-tier experience
• You have excellent communication skills over phone and email, navigating high-pressure situations with ease
• You delight in having autonomy over your schedule and display high accountability
• You display empathy in situations that require it and value transparency

Interview Process

• Recruiter Interview: 30 minutes
• Hiring Manager Interview: 30-45 minutes
• Take-Home Assignment: 30-45 minutes
• Final Panel:
  • Cross-Functional Interview with Sales and Customer Success: 30-45 minutes
  • Contract Management at Ashby: 30-45 minutes
  • Negotiation and Stakeholder Management: 30 minutes
  • Closing Questions: 15 minutes