Senior Strategic Implementation Specialist - EMEA

Senior Strategic Implementation Specialist

As part of Ashby's growing Professional Services team within the Customer Success organization, you'll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience.

About this role

As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value.

Role requirements

• Implementation & Project Management: Experience managing and executing complex implementation and onboarding projects concurrently in a high-growth B2B SaaS organization, defining work, aligning stakeholders, and delivering results. Remote-first setting with <10% travel as needed for strategic customer engagements.
• Technical Proficiency: Strong understanding of complex, configurable B2B SaaS products and their technical intricacies, including multi-step workflows and integrations.
• Customer Centricity: Adept at understanding customer needs, tailoring implementations, and building strong relationships as a proactive guide and advocate.
• Change Management: Experienced in navigating change management processes to help customers adapt to new systems.
• Best Practices & Recommendations: Skilled in advising customers on software best practices to ensure optimal value.
• Critical Thinking & Solutions Orientation: Proactively address thematic customer opportunities and solve problems critically.
• Cross-functional Collaboration: Partner effectively with Customer Success, Sales, Product, Engineering, and Operations.

You could be a great fit if you:

• Demonstrate clear communication and precision in asking clarifying questions.
• Are a great listener who acts as the voice of the customer.
• Thrive at solving complex challenges with innovative, scalable solutions.
• Value process and are eager to improve workflows for enhanced efficiency.
• Are detail-oriented, technically proficient, and take pride in internal operations.
• Are data-driven, adaptable, and love to coach customers.

Our Philosophy

• We build best-in-class, highly differentiated products that are easier to sell.
• We offer deep expertise in every interaction with prospects and customers.
• We believe small, highly talented teams deliver superior performance and compensate accordingly.
• We value a strong sense of ownership, principled thinking, and thoughtful communication.

Benefits

• Competitive compensation and equity with a 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Fully paid family leave.
• Generous equipment, software, and office furniture budget.
• Monthly education budget with conference coverage.