Customer Solutions Specialist (Second Shift) - AWeber

We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner in our community of AWeber customers. By helping people understand how AWeber’s features can meet their unique needs, you will positively impact the lives of both seasoned marketers and those just beginning their marketing journey.

Note: We are currently hiring for remote team members residing in DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA.

Schedule & Shift

• Shift: Second Shift (1:00 PM – 10:00 PM ET)
• Days: Variable days, including some weekend days (schedules provided at least a month in advance)

What You'll Do

• Provide multi-channel support via live chat, email, phone, and social media platforms.
• Assist customers with troubleshooting, product education, and email marketing best practices.
• Partner directly with small business owners to help them successfully grow their businesses.
• Collaborate on special projects and work with cross-functional teams across the company to continuously improve the customer experience.
• Proactively educate customers, suggest new product features, and advocate for process enhancements within the Customer Solutions department.

What We're Looking For

• Excellent written and verbal communication skills with a passion for helping others succeed.
• A proactive mindset with a desire to take initiative and advocate for customer needs.
• Knowledge of marketing technologies (such as social media, landing pages, or email platforms) is a strong plus.
• A leadership mindset that inspires others through dedication to customer success.

About AWeber

At AWeber, we create marketing and communication software that empowers small businesses around the world—creators, bloggers, and entrepreneurs—to form strong connections with their customers. We work remotely across the US, collaborating daily using tools like Slack, Google Meet, and Confluence/Jira. We value feedback, open communication, and team members who ask tough questions and explore their passions.

Benefits & Perks

• 100% Remote Work culture
• Comprehensive Healthcare: 100% company-paid PPO medical, dental, and vision insurance (spousal and domestic partner coverage available)
• Paid Time Off: 4 to 7 weeks of PTO and paid holidays (based on tenure)
• Sabbatical: 4-week paid sabbatical based on tenure
• Retirement: 401(k) retirement plan with a 4% company match
• Profit Share: Company Profit Sharing program
• Stipends: Home office equipment and internet stipend
• Professional Growth: Tuition reimbursement, conferences, and continuous learning opportunities
• Wellness: Gym membership reimbursement, company-paid life insurance, short-term disability, and supplemental benefit options