Implementation Engineer, Customer Support (APAC) - Bitwarden

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations.

Bitwarden is committed to delivering the best possible experience for users when accessing and managing their sensitive information. The Customer Success team helps customers and all Bitwarden users meaningfully engage with Bitwarden products while proactively planning for user growth, service availability, and achieving their desired outcomes.

Bitwarden is looking for a server and cloud enthusiast with experience in both communicating about and deploying these technologies. In this role, you will become a Bitwarden product expert, handling business inquiries, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction.

This is an all-remote team and we are looking for someone located in the APAC region.

Responsibilities

• Function as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio.
• Lead proof-of-concept trials with customers, new deployments, and integrations of Bitwarden containerized services.
• Advise customers on industry best practices for the full stack of Bitwarden.
• Work with enterprise customers to solve issues and proactively identify solutions to situations they may face in the future.
• Provide guidance and assistance for customer implementations, technology stack integrations, and general security.
• Collaborate with Sales, Engineering, and Product teams.
• Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to customer use cases.
• Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations.

What You Bring

• Excellent English and grammar skills.
• Strong problem-solving abilities and effective solution communication.
• Experience in project planning, including collaborative and individual time management.
• A passion for supporting team members, growing together, and sharing knowledge.
• A strong sense of empathy and ability to advocate for others.
• Prior experience in a technical position (e.g., Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc.) or equivalent demonstrable skills.
• Ability and desire to work effectively in a remote environment.

Preferred Technologies & Experience

Familiarity with several of the following is preferred:

• Bitwarden
• Linux, Windows, and macOS
• Docker, Kubernetes, and Podman
• NFS and CIFS
• Bash and PowerShell
• Active Directory, LDAP, Google Workspace, Azure Entra ID, JumpCloud, Cloudflare, and Okta
• GCP, AWS, and Azure
• Android and iOS
• GitHub
• NGINX
• SQL
• Networking fundamentals (TCP/IP, DNS, HTTP, SMTP)
• SSO implementation and best practices (SAML and OpenID Connect)
• Integrating SCIM solutions
• TLS/SSL and PKI
• RESTful APIs

Interview Process

• Meeting with Recruiting Manager
• Interview with Manager of Implementation Engineering
• Interview with Implementation Engineering team members
• Interview with Chief Customer Officer & VP of Customer Success

Why Work With Bitwarden

• Impactful Mission: Work each day to bring a more secure internet experience to individuals and large organizations worldwide.
• Expertise & Growth: Immerse yourself in open source software and modern security markets with support from our internal development communities.
• Distributed Culture: Collaborate with motivated and supportive teammates across the globe.