Support Engineer - Boulevard

Who is Boulevard?

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Our technology not only helps our customers survive but thrive.

As a Support Engineer at Boulevard, you’ll own complex technical problems, drive cross-functional initiatives, and become a go-to expert for specific domains across our platform. You’re the connective tissue between Support and Engineering, embedded in the development cycle to catch supportability issues before they ship and building internal tools that help Product Support scale.

What you’ll do here:

• Take on top-tier technical escalations and see them through to resolution.
• Respond to developer support requests for help with our API and developer environment.
• Partner with Support, Success, Onboarding, and Engineering in Slack and weekly meetings to improve customer experiences and product quality.
• Join the development cycle and flag supportability issues before features ship.
• Become the go-to expert for specific domains across our platform.
• Set aside time each week for project work, building tools, scripts, and automations that expand what our CX team can solve for customers.
• Create internal tools that help Product Support scale without pulling in engineering on every issue.

What you’ll need to thrive:

• 4+ years in technical support, solutions engineering, or a customer-facing engineering role at a fast-paced SaaS company.
• Deep working knowledge of SQL, APIs (REST, cURL, Postman), logs, and debugging methods, plus comfort building and maintaining internal tools or scripts in Python, JavaScript, or similar.
• Strong familiarity with POS systems, payments, or hardware-integrated platforms is highly preferred.
• A track record of owning a technical area or system end to end, including escalations, documentation, and cross-functional collaboration.
• Comfort with sprint planning and engineering rituals, and the ability to turn supportability concerns into actionable input for engineers.
• The ability to spot patterns across incidents, anticipate risk, and drive preventative improvements.
• Clear, effective communication that makes complex technical concepts easy to understand for customers, support teams, engineering, and stakeholders at every level.
• Bachelor’s degree in Computer Science, IT, or a related field preferred (equivalent professional experience will be considered).

How we take care of our team:

• Competitive base pay and performance bonus eligibility.
• Equity participation for all full-time employees.
• Comprehensive medical, dental, vision, life, and disability insurance.
• Annual HSA employer contribution for eligible plans.
• 12 weeks of fully paid U.S. parental leave.
• Flexible paid time off and 10 U.S. company holidays.
• Home office setup allowance and monthly WFH reimbursement.
• Quarterly Boulevard Bucks to prioritize your well-being.